Senior Technical Support Engineer
Posted 2 days ago by RCC Connect
Job Title: Senior Technical Support Engineer
Location: Hoofddorp, Netherlands (Hybrid Working)
Salary: €80,000 - €90,000 + Benefits
Industry: Electronic Security / Surveillance / SaaS
Employment Type: Full-Time Permanent
About the Company
We are a global provider of advanced security solutions, specializing in IP CCTV cameras, video management software (VMS), and cloud-based services (VSaaS). As we continue our expansion across Europe, we are looking to hire a Senior Technical Support Engineer to join our dynamic team based in Hoofddorp, Netherlands.
The Role
This is a hybrid position, combining on-site and remote work. You'll be part of our post-sales technical team, supporting customers across the region with:
- 1st and 2nd line technical support for hardware and software solutions
- Managing and maintaining customer relationships through effective troubleshooting and training
- Setting up and operating a local test lab to validate products and firmware
- Escalating issues and providing feedback to the global HQ
- Playing a key role in building and mentoring a growing European technical team
Key Responsibilities
- Diagnose and resolve technical issues related to IP CCTV, NVRs, VMS, and VSaaS platforms
- Deliver technical training and remote/on-site support to customers and partners
- Liaise with internal product and engineering teams to address product feedback and escalate bugs
- Document solutions, create technical guides, and contribute to knowledge bases
- Travel occasionally for site visits, training sessions, and customer support
Candidate Requirements
- Minimum 3 years' experience in technical support within the electronic security or security software industry
- Background working for a security manufacturer or vendor
- Strong hands-on knowledge of IP CCTV systems, network video recorders (NVRs), video management software (VMS), and cloud security solutions (VSaaS)
- Fluent in English (written and spoken)
- Excellent problem-solving and communication skills
- Previous team leadership or management experience is desirable
- Flexibility to travel when required
What We Offer
- Competitive salary: €80,000 - €90,000, depending on experience
- Generous benefits package
- Hybrid working model for better work-life balance
- A collaborative and innovative work environment
- Real opportunity to build and grow a technical support function in Europe