Senior Technical Support Engineer - SaaS & CRM Specialist

Qualified by Salesforce in Dublin is seeking a Senior Technical Support Engineer to own complex product issues and serve as the technical resource for the Success Architect team, acting as a bridge between support and engineering.

You will manage support queues across live chat, email, and video calls, work with engineering to diagnose bugs, and translate customer feedback into actionable product insights while contributing to our documentation and incident response processes.