Senior Technical Account Manager

Position Overview

The Professional Services team at Menlo helps customers properly deploy their Menlo solution. A Senior Technical Account Manager at Menlo is a senior technical individual contributor, remoting or traveling to customer sites to assist in proper design, deployment and manage the assigned major accounts post deployment.

Responsibilities

• Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)
• Present the Menlo cloud security assessments to customers
• Create and deliver detailed and professional level documentation
• Understand system integration with SSO, Azure, AD, proxies, cloud API, VMs & firewalls and integrate with Menlo
• Create test plans and implement the solutions
• Self project manage and deliver services on time
• Deliver the admin training documentation and provide hands on training to the customer
• Work closely with customers and their technical team
• Train customers to use products effectively
• Provide developers with customers' feedback to help identify potential new features or products, and continuously improve the services
• Report on product performance
• Identify solutions to reduce support costs
• Liaise with the sales department to win new business and increase sales
• Manage and communicate with CIO/CTO/CISO

Job Requirements

• 10+ years of prior work experience in similar positions (e.g., solutions architect, sales engineer, technical marketing engineer, professional service consultant, technical account manager, customer success manager, or support engineer)
• Excellent problem solving via collaboration and running sessions to generate innovative ideas
• Strong written and verbal communication and presentation skills, both internally and externally
• Excellent organizational skills
• Willingness to listen, learn and incorporate others' ideas into all aspects of the job
• MDM, cloud APIs, strong networking concepts, network architecture experience, load balancing technologies and SIEM
• Excellent knowledge and prior experience selling network security technologies including (but not limited to) proxies, NG firewalls, SSL/IPSec, SSO, DLP, CASB gateways and load balancer
• Professional experience architecting and operating solutions built on AWS and GCP
• Experience with hypervisors: VMware, KVM, Natrium, Hyper V, etc.
• Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS
• Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols
• Versatile use of various operating systems including Windows, macOS and GNU/Ubuntu
• Hands on knowledge of system and network troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute and MTR
• Experience writing Bash scripts for automation
• Experience designing and coding Python programs for building middleware and other solutions
• Industry certifications such as CCNA, CISSP or CCSP are a bonus
• Ability to travel to partner sites, conferences and other related events as required