Senior Support Engineer - Escalations & MTTR Leader

A leading tech distribution company is hiring a Principal Support Engineer in Milton Keynes, UK. This senior role involves hands-on technical troubleshooting, leading high-severity customer escalations, and collaborating closely with engineering teams. Ideal candidates will have over 10 years of experience in technical support, expertise in Datadog, and strong REST API troubleshooting skills. This position is pivotal to enhancing customer experience and service efficiency in a hybrid work environment.