Senior Strategic Client Success Lead, Higher Education

• Act as the senior day-to-day relationship lead for allocated university client accounts
• Build trusted, long-term relationships with client stakeholders across both operational and executive levels
• Align OES services with client priorities, institutional objectives, and evolving organisational needs
• Lead structured account planning and quarterly business reviews, with agreed objectives, clear actions, and measurable outcomes
• Monitor client health across delivery performance, risk, and stakeholder satisfaction, responding proactively to issues as they arise
• Work collaboratively with Delivery and Service Leads to resolve challenges and maintain client confidence
• Support successful contract renewals and ensure continuity of partnership relationships
• Develop a strong working knowledge of OES's full service portfolio, including Learning Design, Academic Services, Marketing and Recruitment, Technology, Analytics, and other strategic offerings
• Identify where additional OES services can support client priorities, institutional transformation, or operational improvement
• Work collaboratively with the Partnerships Director and specialist teams to introduce, shape, and progress new service opportunities within existing accounts
• Support clients in understanding the value and practical application of new and emerging OES capabilities
• Partner closely with Growth Support and Delivery teams to ensure smooth transitions from new business through to delivery
• Ensure clients experience a coordinated, consistent, and commercially coherent engagement with OES throughout the partnership lifecycle
• Provide client insight and feedback to Product, Marketing, and Delivery teams to support continuous improvement
• Represent OES professionally in client meetings, reviews, and selected sector events
• Develop and maintain a strong understanding of UK higher education priorities, trends, and market pressures
• Strengthen client advocacy through testimonials, references, repeat business, and long-term partnership development

Requirements

• Demonstrated ability to manage complex, multi-stakeholder client relationships at senior institutional level
• Strong consultative communication skills, with the confidence to engage effectively with executive stakeholders
• Commercial awareness, with experience identifying and supporting growth opportunities within existing accounts
• The ability to work cross-functionally across commercial and delivery teams and manage competing priorities in a fast-paced environment
• Strong organisational skills and sound judgement in managing time and priorities independently
• A working knowledge of the UK higher education landscape and the digital transformation challenges facing the sector - this is considered a distinct advantage

ATS Optimization Keywords
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Soft Skills

• relationship management
• consultative communication
• commercial awareness
• cross-functional collaboration
• organizational skills
• judgment
• stakeholder engagement
• client advocacy
• problem-solving
• strategic planning