Senior Stage 2 Complaints & Customer Care Officer - Hybrid

ORBIT Group in Coventry is seeking a Complaints & Customer Care Officer for a 12-month fixed-term contract. This role involves managing stage 2 complaints, responding to complex issues, and ensuring compliance with sector regulations. You will work in a hybrid model, spending approximately 2 days per week in the office.

The successful candidate will possess strong organisational and communication skills, have experience dealing with complex customers, and demonstrate a commitment to delivering fair outcomes. Join us in making a meaningful impact in the communities we serve.