Senior Services Manager

Job Description - Senior Services Manager (26387)

Salary £29,000 to £30,200 pa and great benefits including Health Cash Plan

Permanent, (37.5 hpw)

We can't offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Norwich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! You'll manage our services which house customers who have experienced homelessness, their support focus on building skills to manage an independent tenancy. We have services at Rosary Road for complex needs, along with 2 move on services in Norwich. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you'll do

• Leading a motivated team to deliver efficient, high-quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
• Be the Safeguarding Lead for the service
• Ensure Health and Safety checks and risk assessments are completed and recorded accurately
• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners
• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person centred service
• You'll update customer records, manage finances and KPIs around voids, arrears and customer engagement

This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work!

You have

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
• The understanding of where our customers are in their life and have the passion to advocate for them
• Experience of delivering support in a housing or care environment and people management
• Experience of managing multiple services and/or managing managers
• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
• We're open to agreeing a work pattern with you
• You'll manage your own diary
• This is a service based role where you work alongside customers and lead your team, with flexibility to work from home
• You'll have the opportunity to network across services and with commissioners to ensure the service standards are delivered
• You'll need a Standard DBS and we pay for that

What's in it for you?

34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

Generous pension scheme with life insurance of 3x salary

We're Investors in People Platinum employer, a Great Place to Work and 10 th Best place in the UK for Wellbeing