Senior ServiceNow Developer

• Department: Public Sector & Utilities (Ireland)

Company Description

Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We'rean award-winning employer reflecting how our employees are at the very heartof whatwe do:

• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We'rea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,it'sdeeply embedded within our DNA. Invest in us andwe'llinvest in you!.

Job Description

We are looking for an experienced SeniorServiceNow Developer / Configuration Specialist to support the development, configuration and enhancement of ServiceNow solutions within a complex enterprise environment.

The successful candidate will have strong hands-on ServiceNow expertise across development, configuration, workflows, integrations and platform capabilities. Experience across modules such as ITAM, ITSM and ITOM is particularly relevant, with additional expertise in areas such as HRSD, App Engine or Flow Designer beneficial.

Key Responsibilities

• Develop and configure ServiceNow features, applications and workflows to automate and enhance business processes.
• Write, test and maintain scripts and configuration components to meet project and operational requirements.
• Configure ServiceNow components including forms, workflows, client scripts, server-side scripts and business rules.
• Customise user interface elements and develop Service Catalog items using Flow Designer and script-based workflows.
• Collaborate with architects, analysts, process owners and other stakeholders to gather requirements and translate them into effective technical solutions.
• Design and support ServiceNow integrations with other enterprise systems using native and third-party integration capabilities.
• Support data imports and exports, including the use of Transform Maps and associated integration tools.
• Support CMDB maintenance and related configuration activities.
• Troubleshoot and resolve incidents, defects and technical issues associated with ServiceNow implementations, configurations and upgrades.
• Perform unit testing and contribute to system and integration testing to maintain code quality and platform stability.
• Support ServiceNow upgrades and assess the impact and applicability of new platform functionality.
• Contribute to the ongoing improvement, performance and maintainability of the ServiceNow platform.
• Work within established Agile, SDLC and DevOps practices.

Qualifications

• Strong hands-on experience in ServiceNow development and configuration.
• Strong working knowledge of ServiceNow modules such as:
  • IT Asset Management (ITAM)
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • Custom application development
• Experience configuring ServiceNow components including:
  • Forms
  • Workflows
  • Client and server-side scripts
  • Business rules
• Hands on experience with ServiceNow Studio and Flow Designer.
• Experience developing and configuring ServiceNow workflows and process automation.
• Experience with ServiceNow integrations and associated integration tools.
• Experience working with CMDB data and maintenance activities.
• Ability to interpret business requirements and translate them into well-documented technical solutions on the ServiceNow platform.
• Understanding of ServiceNow technical architecture and good development practices.
• Familiarity with Agile development methodologies, SDLC processes and DevOps principles within ServiceNow environments.
• Strong troubleshooting and problem-solving capabilities.
• Good attention to detail, with a strong focus on testing, quality assurance and platform stability.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with process owners, architects, analysts and technical teams.

ServiceNow Specialisms

Experience in one or more of the following ServiceNow areas would be particularly relevant:

• ITSM - IT Service Management
• ITOM - IT Operations Management
• HRSD - Human Resources Service Delivery
• Flow Designer

Ideal Candidate Profile

The ideal candidate will be an experienced ServiceNow Developer who combines strong hands-on development and configuration capability with an understanding of the wider ServiceNow platform.

Experience across ITAM, ITSM or ITOM would be particularly valuable, while expertise in HRSD, App Engine or Flow Designer would also be highly relevant.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiativesincluding;Pension, Private Healthcare Cover, Life Assurance, Financialadviceand an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educationalassistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Version1 is an equal opportunities employer.

We are committed to building a diverse,inclusiveand respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully,respectfullyand confidentially.