Senior ServiceNow CRM Transformation Lead

Capgemini Invent, the digital innovation and transformation arm of Capgemini, seeks a Managing Consultant for AI & Digital Acceleration. You will lead customer and revenue transformation initiatives, design workflow-enabled operating models, and guide senior stakeholders through complex transformation programmes across CRM, FSM and related functions.

You will collaborate with cross-functional teams, drive business value realisation, and contribute to strategy and proposals while leveraging