Senior Service Desk Engineer MAC 277970

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future team members who continue to bring drive, passion, and skills to our growth.

If this resonates with you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

The role and what you'll be doing daily:

Littlefish is seeking a Senior Service Desk Engineer (MacOS) to join our expanding Service Desk team on this exciting journey!

Reporting to the Service Desk Team Leader, as a Senior Service Desk Engineer, you will provide effective technical support to Littlefish contract customers, specifically around MacOS and Windows. Your responsibilities will include resolving desktop, laptop, printer, application issues, and performing network/server troubleshooting and administration. You will communicate effectively with customers and manage technical queries in line with Littlefish standards and customer-specific SLAs.

The ideal candidate will have experience in a similar MacOS, G-Suite, and Windows technical role.

What we offer:

• Our unique training program, the Littlefish Academy, provides an opportunity to increase your earnings by £4,500, enhancing your technical skills and service quality.
• Referral bonus of £800 for successfully referring a friend.
• Access to LinkedIn Learning with over 16,000 tutorials for personal and professional development.
• Healthcare cash plan covering online GP appointments, counsellors, and cashback for dental, optical, physiotherapy, and more.
• Casual dress policy.
• Company pension scheme.
• Company social events.
• Purchase and sale of annual leave scheme.

Life at Littlefish:

Our company values define who we are, what we stand for, and how we operate. Hiring people aligned with our values is crucial as we grow.

I am High Performing: I strive to raise the bar, improve quality, and increase efficiency, aiming for service excellence.

I am Passionate: I believe in building team success, celebrating achievements, and supporting one another with enthusiasm and energy.

I Have a Can-Do Attitude: I am willing to step outside my comfort zone, challenge the status quo, and get things done!

If you believe you can make a tangible difference, apply today and join us on this journey.

At Littlefish, we aim to be a place where everyone can be themselves. We are committed to fostering a diverse and inclusive community where everyone, regardless of background or identity, feels valued and supported.

We welcome applications from all backgrounds. Please contact us if you need adjustments during the recruitment process.

Part of our application includes ED&I (Equality, Diversity, and Inclusion) questions. Each question includes a 'prefer not to say' option.