Senior Service Designer

Senior Service Designer - Scaling PropTech - 6-month Contract

£500 per day outside IR35

London based

B2C, B2B, SaaS or Marketplace experience

We're partnered with a leading UK PropTech business that is a well-known consumer brand, and they are now looking for a Senior Service Designer to join their growing product team. This role is initially 6 months.

The business operates a large-scale marketplace which reaches over millions of customers and alongside their core marketplace, they are now investing in new AI-driven experiences which are designed to help customers make better property decisions whilst also creating greater value for their commercial partners.

This is an exciting opportunity for a Service Designer who loves solving complex problems, putting customers at the heart of design and turning insight into meaningful improvements. You'll be playing a key role in designing services that work better for their customers who use them and for their teams who deliver them.

What will you be doing:

• Leading service design activities across complex projects
• Mapping end-to-end services, journeys and experiences to identify customer needs and opportunities
• Use research, data and insight to understand user needs and inform design decisions
• Develop service concepts, prototypes and future-state service models
• Work closely with the cross-functional teams and influence stakeholders whilst communicating design recommendations
• Champion user-centered design, accessibility and continuous improvement

What are they looking for:

• Experience in service design with a portfolio demonstrating your approach and impact
• Good experience of end-to-end service design and customer journey mapping
• Ability to translate complex problems into clear, practical solutions
• Experience of using research and insight to shape service improvements
• Experience facilitating workshops and engaging with a wide range of stakeholders

Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.