Senior Service Designer

Senior Service Designer up to £700/day (Inside IR35) 6-Month Contract London - Hybrid
We are seeking a highly experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government AI transformation programme. This is a unique opportunity to influence how AI can power the next generation of UK public services, with real impact at scale.

Key Responsibilities:

• Lead and coordinate service design work across agile, multidisciplinary teams.
• Design services that are efficient, inclusive, accessible, and user-centred.
• Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies.
• Use research and data to inform service improvements and address user needs.
• Facilitate co-design workshops, stakeholder engagement, and collaborative problem-solving.
• Champion accessibility, legal compliance, and sustainability in service design.
• Mentor junior designers and promote best practice across government design communities.

Required Skills & Experience:

• Extensive experience designing services in complex digital environments.
• Strong track record of working with user research data to drive decisions.
• Ability to influence and negotiate design direction with senior stakeholders.
• Proven experience in agile and collaborative, multidisciplinary environments.
• Expertise in leading design workshops and inclusive co-design activities.
• Commitment to accessible and equitable public service delivery.
• Experience supporting and mentoring other designers.

Desirable:

• Experience across the full service lifecycle (discovery to live).
• Experience working with UK government departments, public sector, or non-profit organisations.
• Excellent organisational and planning skills.

This is a fantastic opportunity to join a pioneering programme at the heart of UK government digital transformation. If you are passionate about user-centred design and want to work on services that make a real difference, we encourage you to apply.