Senior Service Delivery Lead - Carve-out programme

Senior Service Delivery Manager

Hybrid 1 to 2 days per week onsite in London

12 months with a strong possibility of extension

We're seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme.

Proven experience in carve-out programmes for a multi-site organisation is essential for this role.

Key Responsibilities

• Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU.
• Define, maintain, and enforce service transition frameworks, governance, and standards.
• Coordinate readiness assessments, acceptance criteria, and onboarding processes.
• Design operational and support models, aligning internal teams and outsourced partners.
• Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.
• Facilitate knowledge transfer, documentation handover, tooling setup, and operational acceptance.
• Manage multiple concurrent transition projects, tracking dependencies, risks, and reporting to senior leadership.
• Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.
• Champion continual service improvement, analysing outcomes, performance, and stakeholder feedback.

Skills & Experience Required

• Extensive experience in IT M&A projects, particularly in carve-outs is essential.
• Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments.
• Deep understanding of ITIL v4 and service management principles.
• Exceptional stakeholder management, including C-suite and director-level engagement.
• Excellent communication, facilitation, negotiation, and leadership skills.
• Ability to manage competing priorities, drive accountability, and deliver results under pressure.

If you are a Service Delivery professional with carve-out experience in a complex, multi-supplier environment, please send me your CV for consideration for an immediate interview.