Senior Service Delivery Consultant (Fix Term Contract)

Be a part of our amazing HR People Services Team.

We are passionate about supporting our business, managers, and employees with all HR processes and systems, ensuring optimal service delivery and customer satisfaction. Our team focuses on continuous system and process improvements, enhancing customer experience through data analysis and engagement, while adhering to SLAs, policies, and compliance requirements.

As a Senior Service Delivery Consultant, you will spearhead a team of Service Delivery Consultants and work closely with the Service Delivery Manager to provide exceptional customer service for UK&E employees. You will collaborate with the HR Shared Service team in Bangalore (People Hub) to maintain excellent HR services for all employees, including coaching and mentoring the team in Bangalore. In addition, this role requires global HR engagement to ensure alignment across regions. Responsibilities include managing complex cases, being the primary contact for the team and employees, leading key projects, ensuring process effectiveness, training team members, and driving continuous improvements.

Key Accountabilities:

Leadership and Management-

• Support the Service Delivery Manager in delivering the HR People Services objectives.
• Manage and develop a team of Service Delivery Consultants.
• Oversee service delivery by the People Hub Team.
• Oversee the HR Service Delivery Framework.
• Act as the escalation point for the People Hub and UK HR functions.

Systems and Data-

• Serve as HR System regional product owner (Workday, Oracle, Service Now Pro).
• Provide HR System consultancy services for future systems development.
• Oversee data quality, governance, and management.
• Manage and resolve complex system and process queries.

Continuous Improvement-

• Pro-actively drive continuous system and process improvements utilizing data analytics and customer engagement.
• Train and mentor, the People Hub in Service Excellence.

Collaboration and Representation-

• Collaborate with global HR colleagues for efficiency and alignment.
• Represent the UK&E region in global forums.
• Lead and support on HR-related projects.

Essential Skills Requirement:

• Strong stakeholder communication and relationship-building skills.
• Ability to influence decision making.
• Identify and drive process and system improvements to completion.
• Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality.
• Experience in data analytics and PowerPoint presentations.
• Proven leadership, coaching, and mentoring abilities.
• Effective time management, multi-tasking, and prioritization skills.

Desirable Skills Requirement:

• Experience in working in a global HR model.
• Experience of working in an HR shared services environment.
• Project Management experience.
• Experience in reporting and data analytics in Workday, ServiceNow and/ or Oracle HRMS.

Qualifications:

• HR and/or Data Analytics qualification preferred or equivalent experience.
• Project Management preferred or equivalent experience.

Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe ()

Meeting your needs:

When you start with us, you'll enjoy "Total Reward" , a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need.

New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits via the link below:

YourReward at AtkinsRéalis ()

More about us:

AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world.

Check out some of our recent, most exciting projects: AtkinsRéalis Projects ()

Additional Information:

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.