Senior Service Advisor

Thurlow Nunn, a long-established and family-owned automotive retailer, is looking for a highly skilled and customer-focused Senior Service Advisor to join our busy Aftersales team. Representing MG, you will play a key role in delivering an exceptional service experience for every customer who walks through our doors.

About the Role

As a Senior Service Advisor, you will be the face of our service department, responsible for guiding customers through the aftersales process with professionalism and efficiency. You will support the Aftersales Manager, help mentor junior advisors, and ensure our customers receive industry-leading care.

Key Responsibilities

• Act as the main point of contact for service customers, delivering outstanding service at all times
• Manage customer bookings, workload planning and workshop capacity
• Provide expert advice on repairs, maintenance and service options
• Prepare accurate quotations and obtain customer authorisations
• Liaise with technicians to ensure clear communication of work required
• Keep customers fully updated throughout their service journey
• Review vehicle health checks and upsell value-added products where appropriate
• Handle escalated queries and support the Aftersales Manager in daily operations
• Maintain high standards of accuracy, compliance and customer satisfaction
• Mentor and support junior Service Advisors as needed

About You

We're looking for someone who thrives in a customer-facing environment and brings energy and professionalism to the role.

• Proven experience as a Service Advisor, ideally at senior or supervisory level
• Strong knowledge of the automotive industry (experience with MG brand is advantageous but not essential)
• Excellent communication, organisational and customer service skills
• A proactive approach, with the ability to manage a fast-paced workload
• A positive, professional and customer-centric attitude
• A full UK driving licence

Why Join Us?

At Thurlow Nunn, we value our people as much as our customers. In return for your skills and commitment, we offer:

• Competitive salary with performance-based bonus
• Training and development through manufacturer-approved programmes
• Career progression opportunities within a respected, long-established dealer group
• Company benefits including pension scheme and staff discounts
• A friendly, supportive and modern working environment
• Staff discounts on vehicles, servicing and parts

Company Values

Thurlow Nunn is a family-owned, people-driven business which has been established for 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northamptonshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Hours

• Monday to Friday 8.00am to 6.00pm plus 1 in 3 Saturdays 8.00am to 1.00pm on a rota
• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)