Senior Sales Administrator

Senior Sales Administrator

Job Type: Full-Time, Permanent (9AM - 5PM Monday to Friday)

About the Role

We are looking for a proactive and customer-focused Senior Sales Coordinator to join our growing team. This is a varied role that combines customer service, sales support, project coordination, and account management. You will play a key role in supporting customers, driving sales opportunities, coordinating projects, and ensuring a first-class customer experience throughout the sales process.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone and email, providing information on stock availability, product specifications, pricing, and order updates.
• Deliver exceptional customer service by resolving issues, handling complaints, and escalating matters where required.
• Prepare and present sales and purchasing information in a clear and understandable format for both customers and internal stakeholders.
• Assist in the preparation of pricing proposals and quotations for new business opportunities.
• Support the external sales team by coordinating product demonstrations, equipment trials, and customer projects.
• Provide expert advice and guidance to customers on the most suitable products and services for their requirements.
• Recommend alternative products and solutions to meet customer specifications and project needs.
• Manage customer projects from enquiry through to completion, ensuring deadlines and expectations are met.
• Monitor and report on customer stock levels, back orders, and delivery schedules.
• Generate accurate pricing and quotations while identifying opportunities for upselling and cross-selling.
• Proactively follow up quotations and pricing opportunities to maximise sales conversion.
• Process purchase orders for key account customers efficiently and accurately.
• Coordinate installations and specialist deliveries by liaising with logistics and service departments.
• Build and maintain strong relationships with key customers through regular communication and account management.
• Attend customer meetings and support business development activities where required.
• Identify opportunities to improve processes, systems, and customer service standards.
• Work collaboratively with departments including Sales, Accounts, Logistics, Service, and external manufacturers to ensure customer requirements are met.
• Develop and support new sales channels, including online marketplaces such as Amazon and other e-commerce platforms.

We're looking for someone who brings:

• Experience in internal sales, sales support, customer service, account management, or a similar commercial role.
• Excellent communication and relationship-building skills.
• Strong organisational and project coordination abilities.
• The ability to multitask and manage competing priorities in a fast-paced environment.
• Confidence handling customer enquiries, quotations, and order processing.
• A proactive approach to problem-solving and continuous improvement.
• Commercial awareness with the ability to identify sales opportunities and upselling potential.
• Strong IT skills, including Microsoft Office and CRM systems.