Senior Resident Liaison Officer - Social Housing

Wates Property Services is seeking an experienced Senior Resident Liaison Officer to join our Planned Maintenance team, supporting social housing refurbishment across multiple contracts. You will focus on one project and one geographical area at a time to deliver outstanding customer care and ensure smooth communications with residents.

You will lead and mentor Resident Liaison Officers, handle escalations, monitor performance against KPIs, and work with site and contract teams to deliver