Senior Receptionist

Location: Office at Ocean Park House, Cardiff

Working hours: 37 hours per week

Salary: £27,040 rising to £28,600 (2026)

This role will support front of house operations, serving as the first point of contact for visitors and callers. The successful candidate will provide a welcoming, professional environment, supervised by the People Operations Manager. The position is based at the Head Office.

What you'll do:

• Act as the first point of contact for visitors, providing a welcoming and professional reception service
• Manage calls, enquiries and the switchboard efficiently and professionally
• Issue and maintain staff and visitor ID badges and access fobs, ensuring accurate records
• Support room bookings, meeting coordination and general office enquiries
• Provide administrative support including email, data entry, filing and diary management
• Assist with the coordination and delivery of meetings, events and workshops
• Manage deliveries, stationery supplies and reception related processes
• Maintain a clean, safe and organised reception area
• Handle complaints and challenging situations professionally, escalating where appropriate
• Ensure compliance with GDPR, safeguarding, health & safety and organisational policies
• Undertake other reasonable duties as required

Person Specification Experience

Proven experience of a front facing reception or customer service role, including telephone conversations.

Qualifications & Knowledge

Currently hold or willingness to work towards a formal customer service or administration qualification.

Skills & Attributes

Resilience, adaptability, excellent service orientation, strong organisational and communication skills, ability to remain calm under pressure, commitment to confidentiality and GDPR compliance.

Values

At ACT, we pride ourselves on fostering a culture of respect, fairness and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion and Engagement - values that guide our approach to staff and learners.

Diversity Statement

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We welcome reasonable adjustments during the recruitment process.

Benefits

• Generous holiday package (up to 45 days per year)
• E learning platform available to all staff
• Annual salary increases
• Staff counselling sessions
• Mental Health First Aider
• Bi-annual performance reviews
• Flexible and hybrid working where applicable
• Length of service, birthday and yearly appreciation rewards
• Staff Recognition Awards
• Contributory pension scheme
• Life assurance

Equal Opportunities

We are committed to promoting the Welsh language. While not essential, the ability to speak Welsh is desirable for this role.