Senior Programme Administrator

Overview

Experienced Administrator - Portfolio Operations for QA Higher Education (QAHE) in Birmingham, hybrid - 1 day per week on campus. You will join the Strategy team to manage and promote programmes across QAHE, maintain the central course database, and support regulatory compliance. You'll deliver training webinars, support performance analysis, and collaborate with internal and external stakeholders to drive innovation and excellence.

Key Responsibilities

• Maintain and update course data across CRMs (e.g. Salesforce)
• Coordinate with marketing, insights, and recruitment teams to promote programmes
• Support the launch of new programmes with accurate documentation
• Deliver internal training sessions on portfolio updates
• Ensure compliance and accuracy across all marketing materials
• Build strong relationships with university partners and internal teams

What We're Looking For

• Degree-level education or equivalent experience in content/product information roles
• Strong attention to detail and stakeholder management skills
• Experience working with regulatory requirements and supporting sales functions
• Knowledge of Microsoft Office tools (PowerPoint, Excel, Word, Teams)
• Understanding of SEO and Higher Education regulatory bodies is a plus

You'll Thrive If You Are

• A fast learner with a proactive mindset
• A confident communicator and relationship builder
• Tenacious, detail-driven, and eager to take ownership
• Adaptable, imaginative, and ambitious

Why QAHE

QA Higher Education partners with leading UK universities to deliver a wide range of programmes to over 17,000 students. We're committed to making outstanding education accessible and inclusive. Join us in shaping the future of higher education.

The successful candidate will undertake a Basic DBS check.

Location

West Midlands, Birmingham, Birmingham (Louisa Ryland House)