Senior Program Manager - Customer Support (Global)

Senior Program Manager - Customer Support (Global)

• Location : Ireland fully remote
• Salary : €85k - €98k pa
• Contract : 11 months

The role

We're hiring a Senior Program Manager to lead complex, cross-functional initiatives across global customer support operations.

This role sits at the centre of multiple teams - driving programmes end-to-end, aligning senior stakeholders, and delivering measurable impact at scale.

What you'll do

• Lead large, cross-functional programmes from concept through to delivery
• Drive alignment across Product, Engineering, Operations and other key teams
• Bring structure to ambiguous problems and keep delivery on track
• Manage risks, priorities and trade-offs across multiple workstreams
• Communicate clearly with senior stakeholders and provide executive-ready updates

What you'll bring

• 8+ years' experience in programme delivery within customer support / contact centre environments
• Proven track record of delivering complex, cross-functional initiatives
• Strong stakeholder management and influencing skills
• Ability to operate in fast-paced, ambiguous environments
• Excellent communication and presentation skills

Who this suits

Someone who has operated at scale, is comfortable working across multiple teams and regions, and takes full ownership of delivery.