Senior Program Manager - Content Operation

Senior Program Manager - (Content Operation & Structured Authoring (preferably XML-based products).

JOB LOCATION: Sutton SM1 1JN

DURATION: PERM Role

SALARY: OPEN

Role Overview:

Our UK office is seeking a Senior Program Manager to lead complex, customer-facing projects and programs, managing cross-functional teams, project scope, schedules, budgets, and stakeholder relationships for large Aerospace, Defence, Government, and Fortune 500 Clients. This role requires expertise in Agile methodologies, strong business analysis capabilities, and the ability to translate customer needs into actionable requirements that drive successful delivery. The Senior Program Manager will serve as a trusted advisor to clients and a leader within internal project teams, ensuring high-quality outcomes and identifying opportunities for ongoing improvement and growth.

Essential Duties & Responsibilities:

• The Sr. Program Manager will serve as the main point of contact for Client engagements and maintain/manage the client interface at the senior levels of the client organization.
• Work with clients to define new projects, write Statements of Work, and define Client Business Requirements.
• Directly contributes to the program efforts in several areas, including cost management, schedule estimation and tracking, contract performance management, risk management, and requirements analysis.
• Ensures proper performance of tasks necessary to ensure the most efficient and effective execution of the contract.
• Utilize expert communication skills needed to direct the skilled resources and report on the progress, issues, and problem areas, as well as write and review programmatic documents.
• Manage joint project teams, ensuring alignment of activities, expectations, and communications.
• Oversee resource allocation, budgets, timelines, and performance metrics to deliver projects on time and within budget.
• Work with the Business Unit lead to support Profit/Loss activities.
• Build and maintain positive relationships with clients to ensure project success and identify future opportunities.
• Lead the effort to build an account management plan for each assigned enterprise client.
• Collect and analyze customer business needs through interviews, workshops, surveys, site visits, and document analysis.
• Work with Clients and the technical team to define requirements, user stories, tasks, use cases, and other artifacts.
• Collaborate with internal technical teams, subject matter experts, and product development to maintain focus on project vision and execution.

Mandatory Requirements & Qualifications:

• Legal right to work in the UK. No sponsorship will be provided. Ability to work with Aerospace, Government, and Defence Clients.
• Experience working for software and service companies in Content Operation and structured authoring (preferably XML-based products).
• Bachelor's degree and 15 plus years of relevant experience with solid references.
• 10+ years of experience in program or project management, with proven success delivering complex, customer-facing initiatives.
• Experience working with HubSpot (or similar CRM).
• Demonstrated experience in requirements gathering, backlog management, and business analysis.
• Strong organizational, analytical, and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills; proven ability to build relationships across clients, executives, and cross-functional teams.
• Experience in managing budgets, resources, and performance metrics.
• Experience in client-facing consulting and software implementation projects.
• Experience leading engagements with Fortune 500 clients.
• Very strong written and oral communication skills.
• Demonstrated Leadership skills.
• SC/DV Cleared - Preferred.

Preferred Skills & Qualifications:

• PMP or project Management Certifications are a plus.
• Familiarity with S1000D and Structured Authoring.