Senior Product Operations & Escalation Specialist

Epos Now Group is seeking a Tier 2 Product Operations Consultant based in Norwich, UK. This pivotal role will involve resolving complex customer issues regarding payments and platform functionality, ensuring customer satisfaction, and leading investigations for continuous improvement. The ideal candidate should have a strong background in tier 2 support, excellent communication skills, and the ability to collaborate cross-functionally. Commitment to customer outcomes and the proven ability in payments troubleshooting is essential for success in this role.