Senior Product Manager (Travel)

Location: Folkestone Hybrid

Closing Date: 28/07/2026

Job Category: Travel Product

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

Benefits available for this role:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Job Introduction

Senior Product Manager

£55,000 - £65,000 per annum, dependent on experience

Folkestone Hybrid (at least 3 days a week)

As Senior Product Manager, you'll travel extensively across your destination portfolio, representing Saga at the highest level while identifying exceptional hotels, experiences and touring opportunities that will strengthen and evolve our award winning holidays.

Using your commercial expertise, you'll lead complex contract negotiations with hotel and destination partners, securing market leading commercial agreements that deliver exceptional value for money, quality and long term strategic benefit. You'll also be responsible for robust contract governance, ensuring supplier agreements are effectively managed, commercially optimised, compliant and aligned with our business objectives throughout their lifecycle.

Product development will be at the heart of what you do. You'll bring innovative ideas to life, creating inspiring new tours and hotel stays in key destinations that are carefully designed around the needs of our customers. Combining customer insight with commercial awareness, you'll develop products that offer something distinctive, deliver exceptional value and reinforce Saga's reputation for high quality, expertly curated holidays.

As a senior member of the team, you'll also support and develop colleagues, sharing your travel industry expertise and helping to build a collaborative, high performing culture where ideas are encouraged, and success is shared.

When not travelling abroad, this role requires you to be working from our Folkestone office a minimum of 3 times a week.

Main Responsibilities

• Seek out potential new suppliers, managing commercial relationships with existing ones.
• Conduct face to face meetings with suppliers and potential suppliers, negotiating contracts in line with commercial targets.
• Work closely with colleagues in the Product and Commercial teams to ensure that product is contracted at the target rates within agreed deadlines for marketing campaigns.
• Product development of new tours and hotel stays, opening new destinations and expanding existing markets in line with the product plan.
• Instill a deep understanding of the Saga brand in existing and potential suppliers and invest time and effort in building supplier networks.
• Drive and deliver contributions from tourist boards to optimise marketing and promotion opportunities and improve product performance.
• Champion your product within the company, liaising with counterparts in Sales, Marketing and Studio to ensure optimum sales delivery.
• Support the Director of Product in delivering the product strategy and five year plan, including proposing new development ideas.
• Deliver products that meet quality expectations - helping to improve product scores where necessary and ensuring customer satisfaction in line with target NPS and other metrics.
• Monitor sales patterns and take action to increase capacity and demand when necessary.
• Attend trade fairs and travel conferences, representing the company at the highest level.
• Ensure optimum product presentation at all times whether via digital, web or print.

The Ideal Candidate

As Senior Product Manager, you will have an extensive track record of high performance in a commercial, operational or product role. You'll be a highly skilled product manager capable of handling complex contract negotiations, driving growth in your area of responsibility.

• Experience negotiating with a wide range of suppliers including hotel chains and transport providers.
• Previous experience of contract governance, including preparing business cases for exceptional contractual arrangements, and contracts involving financial commitment & full charter of ships and hotels.
• Good understanding of contract law.
• Experience working with tourist boards and external partners.
• Experience developing new travel products and expanding into new destinations.
• Background in the travel industry with strong destination knowledge.
• Strong commercial negotiation and contracting skills across tours, hotels and third party suppliers.
• Ability to manage multiple projects and priorities simultaneously.
• Data analysis skills to monitor sales patterns and drive performance improvements.
• High attention to detail and numeracy skills.
• Strong written communication and presentation abilities.
• Ability to develop and deliver products in line with deadlines and campaign requirements.
• Skilled in supplier relationship management.
• Flexibility to travel frequently overseas, often for several weeks at a time with short notice.

Recruitment Policy

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.