Senior Product Designer, Clio Operate

Summary

Senior Product Designer - Clio Operate team (UK). The role is based in Manchester, London, or Dublin and requires a presence in the office minimum two days per week. This is a core design position within Clio's Enterprise division, focusing on enterprise legal workflows and matter management.

Responsibilities

• Design end-to-end experiences for enterprise legal workflows, including matter management, task tracking, resource planning, and operational reporting.
• Partner with Product and Engineering to understand the complexity of enterprise legal operations and propose effective solutions.
• Balance speed, quality, and consistency of design across a fast-growing product.
• Advocate for enterprise law firm users by deeply understanding how they manage and deliver legal work at scale.
• Concept, prototype, design, and present solutions that solve both business and user problems and deliver measurable outcomes.
• Conduct user research interviews, usability tests, and analysis to deepen understanding of enterprise legal teams.
• Articulate the rationale behind design decisions and challenge assumptions when necessary.
• Leverage metrics to drive product design and measure success.
• Provide thoughtful feedback in team critiques and support colleague growth.
• Improve design workflows using AI where appropriate.
• Break down complex operational concepts into manageable design problems.
• Perform additional duties as required.

Qualifications

• 6+ years of product design experience, preferably in SaaS or enterprise settings.
• Experience designing complex workflow or operational products used by professional teams.
• Track record of shipping products that solve customer problems and impact company metrics.
• Proficiency in user research methodologies and translating findings into actionable insights.
• Experience with modern design tools (e.g., Figma) and willingness to adopt new tools.
• Excellent communication, collaboration, and presentation skills.
• Strong understanding of interaction design principles, usability, visual design, and accessibility.
• Ability to thrive in a fast paced, agile product development environment.
• Experience working on complex projects or systems and with design systems.
• Interest in improving craft using AI.
• Bonus: experience in regulated industries (legal, healthcare, finance), familiarity with matter management or practice management platforms, and AI assisted workflow or task management features.

Benefits

• Competitive salary (£73,100 - £99,100 per year) with potential for growth.
• Flexible hybrid work environment.
• 25 days holiday plus bank holidays.
• Private healthcare with life insurance and critical illness cover.
• Pension contribution.
• Professional development and growth opportunities.
• Company recognitions and special acknowledgements at milestones.

EEO & Accessibility

Clio is committed to diversity, equity, and inclusion and encourages applications from all backgrounds. We provide accessibility accommodations during the recruitment process. If you require assistance, please let us know and we will work with you to meet your needs.