Senior Operations Manager (Radish)

Senior Operations Manager - South

Assisted Living Catering

We Put People First so you can Deliver Outstanding Service

We are looking for a Senior Operations Manager to join our Radish team, overseeing the catering services across our Assisted Living portfolio.

At Churchill, doing right is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.

You'll be managing and motivating a team of field-based Operation Managers to produce maximum returns whilst managing and developing strong team and client relationships.

No two days will be the same. When you're dealing with people there's never a dull moment, and you'll use your strong interpersonal skills to support and develop your team.

You'll love being empowered to make decisions and finding your own solutions to problems.

You'll be:

1. Maintaining strong client relationships with high levels of satisfaction.
2. Providing and maintaining the quality of service delivery.
3. Driving innovation and mobilisation of any new business wins.
4. Conducting close analysis of the business and producing operating strategies for the region.
5. Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Senior Manager.
6. Holding regular contract and specification review meetings with customers.
7. Ensuring Health & Safety procedures and legislation are adhered to.
8. Looking for opportunities for continuous improvement, cost savings, and account growth.

You'll have:

1. Excellent communication and people management skills.
2. Strong leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level.
3. Experience with financial forecasting, budgeting, and analysis.
4. Working knowledge of Health and Safety systems in the cleaning industry.
5. Ability to work to tight timescales.
6. Experience working with Retirement or Assisted Living clients previously would be highly desirable.
7. Passionate, flexible, trustworthy, and innovative.
8. Hold a full driving license and be able to travel to sites.

At Churchill, relationships are the glue which holds us together - you'll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we'll provide an inclusive and empowering culture where you'll receive the training and development opportunities that allow you to grow and progress your career.

We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

Our Benefits:

1. A workplace pension scheme.
2. Two paid volunteering days annually - from beach cleans to supporting your local community. You choose.
3. More than 250 perks - and hundreds of exclusive deals and discounts.
4. A wide range of training programs to help your career development.
5. Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI.
6. Recognition and reward program to thank our shining stars.
7. A Wellbeing hub to support a healthy mind and body.

Our commitment to Equality, Diversity, and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.