Senior Operations Improvement Lead - Procurement - 11 months FTC

Senior Operations Improvement Lead - 11 Month Secondment

This is a fantastic opportunity to help drive strategic change across HSBC's global operations.

In this dynamic role, you'll deliver commercial value by managing key change programmes throughout the procurement lifecycle-from supplier relationships to spend alignment. You'll work closely with senior leaders and stakeholders, ensuring successful implementation of initiatives that support HSBC's priorities and add value for our customers.

If you're passionate about innovation, thrive in a fast-paced environment, and want to make a real impact, this is your chance to shape the future of procurement at HSBC.

In this role, you will:

• Lead the execution and management of key strategic change initiatives across Global Procurement Services, including Source to Contract, Procure to Pay, and Third Party Management (including Supplier Management).
• Ensure all core change deliverables are completed to the required level of quality, translating strategic objectives into tangible business outcomes.
• Engage stakeholders to secure strong buy in and business ownership for all procurement changes.
• Deliver effective communications, overcome challenges, and resolve conflicting priorities to ensure successful implementation.
• Manage programme responsibilities, objectives, and task allocation, ensuring individuals are used in accordance with their skills and that progress is tracked and reported to stakeholders.
• Oversee the tracking and management of risks, issues, and dependencies, ensuring all commitments are delivered within agreed cost and quality parameters.
• Promote and ensure adherence to the project/programme governance model, using defined standards and tools (such as risk logs, change control, and resource requests), and adopt the Global Procurement Change Governance and HSBC Change Framework.

To be successful in this role you should have the following skills:

Technical:

• Deep understanding of the end to end procurement lifecycle, including Source to Contract, Procure to Pay, and Third Party Management.
• Ability to leverage procurement data architecture to inform process simplification and optimisation.
• Proven track record in leading, managing, and implementing multi functional change programmes, including familiarity with project management tools such as Clarity, JIRA, MS Office, and Visio.
• Experience in delivering key change management outputs such as change impact assessments, stakeholder analysis, training needs analysis, business readiness reporting, and transition to BAU (Business as Usual).
• Understanding and application of best practice change frameworks and agile methodologies to drive effective and efficient project delivery.

Behavioural Skills:

• Ability to communicate complex information clearly and influence senior business leaders and a wide range of stakeholders.
• Capacity to analyse complex challenges, simplify information for diverse audiences, and develop actionable solutions.
• Skilled at achieving stakeholder buy in, embedding change, and overcoming resistance to change.
• Demonstrates initiative, maintains best practice change approaches, and seeks opportunities for synergy, integration, and workflow optimisation.
• Comfortable working at pace on large, complex, cross business projects, and able to manage competing priorities and deliver outcomes under pressure.

This role is based in London on a hybrid basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces-no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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