Senior Operational Improvement Leader

A public sector organization is seeking an Operational Improvement Manager to lead strategic initiatives within its Client Services Delivery division. This role entails managing B2 managers, influencing operational priorities, and overseeing strategic backlogs for improvements. Ideal candidates should possess strong leadership and communication skills, along with experience in operational delivery. This position offers a hybrid working model in Scotland and involves significant interaction with stakeholders to drive systemic enhancements in service delivery.