Senior Onboarding Specialist - German speaker

Job Summary

Onboarding Specialists warmly welcome our newest Salesforce customers post sale before they begin the implementation process to ensure a positive initial experience and achieve customer business objectives. The role focuses on helping customers achieve rapid time to value while building a strong knowledge foundation for future growth.

Responsibilities

• Become a Salesforce subject matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers.
• Be the customer's first point of contact post sale and welcome them warmly into the ecosystem.
• Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the Salesforce Customer 360 Suite of Products.
• Use consulting skills to uncover initial business use cases and objectives, setting the stage for long term customer success.
• Provide relevant recommendations specific to customers' business needs.
• Create tailor made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
• Build positive relationships with both internal and external business partners to contribute to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community.
• Deliver customer facing presentations and engagements with strong communication and presentation skills.

Qualifications and Skills

• Must have a 3rd level degree or equivalent qualification.
• 2+ years of relevant work experience helping customers achieve full business potential through technology.
• Ability to work independently as a self starter, manage time and prioritize activities while performing effectively under pressure.
• Ability to apply customer success concepts, practices, and procedures to help drive customer success.
• Excellent presentation skills and the ability to hold the attention of a large group of attendees.
• Comfortably navigate conversations with stakeholders at all levels, from administrators to C suite.
• Languages: German speaker; proficiency in English is essential.
• Business acumen to discuss customer's business needs and expected business value across various industries and company sizes.
• Communication skills to convey ideas and solutions clearly and effectively.
• Presentation skills to hold the attention of and speak to a varied group of stakeholders from admin to C suite.
• Consultative engagement experience with customers on their business objectives and business strategy.
• Customer focused approach and engagement style.
• Relationship building - personable and energetic, able to create rapport with customers and provide a warm welcome.
• Technical acumen - experience with software solutions and ability to learn new technology fast.
• Problem solving skills - thinking on your feet and finding solutions independently or in a group setting.
• Organizational change - accepting change as a constant and ability to thrive in a dynamic environment.
• Advantageous Salesforce certifications: Tableau, Data 360, Salesforce Admin, Advanced Admin and/or Consultant certifications.
• CRM platform experience - hands on experience with a CRM platform suite and associated applications (Salesforce preferred).
• Project management understanding and experience with successful software implementation/roll outs.
• Data literacy - ability to create and read reports and data.
• Ability to prioritize and perform effectively under pressure.

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

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Equal Opportunity Employer

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace that is free from discrimination. Any employee or potential employee is assessed on the basis of merit, competence, and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.