Senior Money Adviser & Technical Supervisor - Hybrid

Posted 46 minutes 42 seconds ago by Citizens Advice BANES

Permanent
Not Specified
Call Centre / Customer Service Jobs
Derbyshire, Ilkeston, United Kingdom, DE7 0
Job Description

Citizens Advice BANES is seeking an experienced Money Adviser or existing Technical Supervisor to join our new Consumer Energy Debt Advice (CEDA) project. As Technical Supervisor you will support the quality and consistency of money advice delivered across the service, working with advisers to ensure accurate, effective and empathetic support.

You will carry out casework reviews, interview observations and provide real-time guidance on complex matters, while helping monitor, report and drive