Senior MICE Account Manager - Americas

Senior MICE Account Manager - Americas
M&I Borough, South London (SE1 1EP) - Hybrid

Our Story

Worldwide Events is the parent company behind two highly successful event brands: M&I and Private Luxury Events, each serving distinct sectors of the global travel and events industry.

Our brands connect the major players in both MICE and leisure travel through one-to-one meetings, inspirational social events, education, and destination discovery activities. Our suppliers and exhibitors are ground breaking hotels, venues, and destinations in the events and hospitality industry who want to reach the world's most respected event planners and travel designers.

We bring people together and facilitate strong relationships, connecting people on a human level first, business second. We call this H2H connection, and it is at the heart of everything we do.

At M&I we connect the global MICE industry through world class events in the world's best destinations, attracting key buyers and creating an atmosphere perfect for networking. This is where the most valuable business connections are made. We believe in the power of human to human connections to secure high quality business.

The Role

We are expanding our Buyer Relations within the Americas region. As the Senior Buyer Relations Manager - Team Lead, working American hours (11:00 - 19:00 UK time), you will oversee buyer recruitment strategy, team performance and business development plans to support market growth.

You'll lead from the front with strong personal targets while shaping the team's growth, methodology, and output quality.

This is a proactive, target driven role combining strategic market leadership, hands on sales, people management, CRM excellence, and consistent performance delivery across multiple live events.

As well as intensive telesales campaigns, this role involves regular international travel at our M&I events, attendance at industry trade shows and the possibility of face to face sales trips as we evolve in the future.

This is a Permanent (Full-Time) opportunity reporting to the Director of Buyer Relations.

Note: Internally, this role is known as 'Senior Buyer Relations Manager - Team Lead'.

Responsibilities

Team Leadership & Development

• Lead the Americas Buyer Relations team, including recruitment, onboarding, training, and day to day management.
• Coach team members on sales methodology, call quality, pipeline management, and buyer evaluation.
• Conduct regular performance reviews with clear KPIs (call activity, conversion, buyer quality, geographic mix, and new business).
• Ensure the team consistently follows internal processes and CRM guidelines.
• Contribute to the continuous improvement of internal processes, tools, and workflows to enhance team efficiency and recruitment quality.

Americas Buyer Recruitment & KPI Ownership

• Own and deliver personal and team KPIs for the Americas market, including new business, buyer quality ratios, demographic/geographic targets and market mix balance.
• Develop a deep understanding of buyers' business needs to match them with relevant event opportunities.
• Collaborate closely with the marketing department on outreach initiatives, including targeted campaigns and event promotions.
• Support on site event delivery, ensuring buyers have a seamless and high value experience.

Strategic Market Growth

• Develop and execute Business Development Plans for key markets in the Americas, based on market analysis, competitor activity, and emerging business opportunities.
• Build deep knowledge of agencies, corporates, incentive houses, and associations across the region to strengthen long term buyer engagement.
• Collaborate with leadership, annual plans, budgets, outreach strategies and market development priorities cycle strategies, and market development priorities.
• Produce regular performance and market reports, highlighting risks, opportunities, and strategic recommendations.
• Represent M&I at trade shows, networking functions and hosted buyers programmes to build market presence and strengthen client relationships.

Due to the nature of the company and the role, you may occasionally be required to work outside of hours to support events and meet deadlines.

We seek individuals who meet the essential criteria below and bring distinctive qualities that enhance our team and client experience. To be considered for our Senior MICE Account Manager (Ameries), you'll need to demonstrate:

• Proven business development experience in the MICE industry with a strong record of exceeding targets.
• Strong leadership skills with experience mentoring junior team members and fostering a culture of accountability and continuous improvement.
• Ability to manage complex pipelines while balancing personal sales delivery with team leadership responsibilities.
• Confident in high volume outreach, including cold calling, video calls and in person meetings.
• Strategic thinker with a hands on approach and willingness to lead by example.
• Exceptional verbal and written communication skills, capable of engaging stakeholders at all levels.
• Highly organised, with strong time management, prioritisation and attention to detail.
• Strong interpersonal skills, collaborative mindset and ability to thrive in a fast paced, deadline driven environment.
• Adaptable, proactive and comfortable working both independently and within a team.

Desirable Qualifications and Experience

• Proficiency in Salesforce or similar CRM.
• Advanced skills in the Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Previous experience in hosted buyer event environments will be considered a strong advantage.

We offer a competitive salary and a thoughtful benefits package designed to support your well being, growth, and work life balance. At M&I, we bring together colleagues from around the world to deliver exceptional event experiences, and our benefits reflect that spirit.

• £60,000 OTE, including performance based incentives and an attractive compensation package.
• 36 days of paid holiday (including bank holidays), with additional days awarded for length of service.
• Hybrid working pattern with an alternating rota (2 days one week, 3 days the next).
• Receive £50/month contribution towards Bupa private health insurance, starting after probation.
• Access confidential 24/7 support through Health Assured's Employee Assistance Programme, covering mental health, wellbeing, financial guidance and life changes.
• Benefit from extended maternity leave and enhanced paternity leave to support growing families.
• Team members have the exciting opportunity to travel the world, providing support at our events.
• Start your weekend early with a 4 pm Friday finish!

Our Commitment to Diversity

Our approach to diversity is simple: it's about embracing everyone. We are committed to welcoming all individuals, regardless of gender identity, orientation, expression, age, race, physical or mental ability, ethnicity, or perspective. Our diversity fuels innovation, brings diverse thoughts, and connects us more closely to our clients and the communities we serve.

How to Apply

We review every application with care. If this opportunity feels right for you, we'd love to hear from you. As we review applications on a rolling basis, applying early gives us the best chance to consider your experience.

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