Senior Manager (Vice President), Fund Services

As a core business, Fund Administration is at the heart of the firm's operations, providing alternative assets and accounting services for clients. Our continuous investment in learning and technology solutions enables us to deliver seamless client experience. We're now seeking a dynamic and experiencedfund services professionalto undertake asenior rolewithin our growing Jersey Fund Services business.

In addition to your responsibilities with the local team in Jersey, you will work with teams across multiple locations, as well as internal and external clients at the firm, adding value to the Fund Services business teams.

This is a unique opportunity to drive growth and add value to our Fund Services chain. As a key member of our team, you will bring strong commercial acumen, exceptional leadership qualities, and operational expertise to the role. Your ability to think strategically, lead projects, and improve business processes will be essential in driving our business forward and delivering exceptional results for our clients.

Responsibilities Leadership & Management

• In conjunction with senior colleagues in Jersey, leading, developing and managing the respective Fund Services team within your remit, including cross location responsibilities.
• Support management to develop and implement client service strategies into opportunities for current/prospective clients.
• Collaborate with other departments and act as the link from Fund Services into the wider CRM model.
• Foster a positive and collaborative team culture focused on exceptional client service.

Client Relationship

• Serve as the primary point of contact for clients, addressing their needs and concerns with professionalism and efficiency.
• Drive the coordination of new client integrations and existing client launches.
• Understand and communicate clients requests with various Citco business functions, operational and support teams to promote effective internal communication.
• Drive transparent communication with clients, negotiate service level agreements (SLA) and take ownership of the overall client relationship and service delivery for your portfolio.
• Act as the Subject Matter Expert for local corporate and legal issues, maintaining awareness of legal and regulatory changes.
• Act as a director or manager or other officer of client entities and attend board meetings, where relevant.
• Identify opportunities to expand existing relationships by cross-selling additional Citco products/services.
• Support the Relationship Managers with regards to performance and financial targets.

Service Delivery

• Develop a broad understanding of Citco business lines and associated product/service propositions.
• Plan resources in line with business demands, seeking opportunities to implement efficiencies and grow the book of business.
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiency.

Compliance / Governance

• Maintain and review processes and procedures to ensure seamless internal and external compliance with client SLAs and operational deliverables.
• Responsible for adherence to applicable company policies, procedures, and internal controls (including audit, risk & compliance, business continuity) and fostering a favourable control environment.
• Ownership of risk events, escalation and incident resolution and implement action plans as required.

Performance Management

• Participate in recruitment and appraisal processes to attain a best-in-class team.
• Set performance goals for your team and monitor progress against targets.
• Break down organizational and client KPIs into teams goals and objectives to monitor performance of your team and ensure best practice.
• Utilize key performance indicators (KPIs) to measure and report on the effectiveness of client services activities.
• Encourage professional development and provide opportunities for team members to advance their careers.

Qualifications

• Relevant professional certification or qualification in Company Secretarial, Law, Accounting, or Investments.
• In-depth knowledge of statutory and regulatory requirements in Alternative Asset Management Industry.
• Practical experience with SPVs and/or Funds administration.
• Demonstrated success in process optimization within fund services and SPV administration.
• Proven leadership capabilities.
• Track record of successful team management and fostering an inclusive work environment.
• Demonstrated ability to maintain effective work-life integration practices.
• Experience working in diverse, international environments.
• Proven ability to manage multiple priorities effectively.
• Professional proficiency in English.
• Strong capability with Microsoft Applications (Word, Excel, PowerPoint).
• Effective communication skills with experience collaborating across global teams.
• Results-oriented with self-directed work style.
• Ability to undertake business travel as required.