Senior Manager, Supply Chain and Operations

Senior Manager, Supply Chain and Operations

Senior Manager, Operations and Supply Chain. London. Hybrid/Remote. Competitive.

Description

The Senior Manager, Supply Chain & Operations operates as the right hand to the Head of Supply Chain & Operations, owning executional leadership across the supply chain while ensuring clear alignment to strategic objectives. The role works closely with Planning, Logistics, Customer Supply Chain, Commercial, Marketing and Finance, and interfaces with external partners including co manufacturers, 3PLs and key customers as required. The operating environment is fast paced and growth oriented, with omni channel complexity, evolving systems and a need to balance service, cost and cash in parallel. This role is expected to streamline priorities, provide clear escalation and decision support and maintain strong communication loops back to the Head of Supply Chain. Travel is expected on an ad hoc basis to suppliers, warehouses or key partners, typically limited to business critical needs.

Responsibilities

• End to End Supply Chain Leadership: Deliver consistent performance across planning, inventory, logistics and customer supply chain, ensuring service, cost and cash objectives are met and lead evolution of S&OP to incorporate strategic planning, cost to serve and scenario modelling for a month horizon.
• Strategy Execution: Translate operational plans into strategic recommendations for growth, capital allocation and market/channel complexity.
• Financial & Cost Control: Own supply chain budgets, cost drivers and savings initiatives, ensuring accurate COGS and logistics forecasting, robust variance analysis and delivery of margin improvement targets.
• Operational Excellence: Lead continuous improvement initiatives to simplify processes, enhance scalability, strengthen controls and reduce operational risk across planning, logistics and customer operations.
• Wholesale & Channel Readiness: Ensure operational readiness across all channels including wholesale onboarding, routing compliance, EDI setup and service performance management to support commercial growth.
• Governance & Compliance: Oversee EDI compliance, chargeback prevention, dispute resolution and trading partner adherence to minimise financial leakage and maintain customer compliance standards.
• Stakeholder & Escalation Management: Act as primary escalation point for internal teams and external partners, resolving critical issues, surfacing risks early and presenting clear mitigation options to senior leadership.
• Team & Capability Development: Build, coach and evolve supply chain capability and leadership depth in line with future scale.

Qualifications

• Deep understanding of end to end supply chain operations across planning, inventory, logistics and customer supply chain.
• Proven experience operating in a high growth, omni channel environment with competing priorities.
• Strong commercial and financial acumen, including ownership of budgets, cost control and working capital.
• Experience acting as an escalation point for complex operational, customer or supplier issues.
• Proven stakeholder management skills, with the ability to influence senior leaders and external partners.
• Experience managing EDI compliance, wholesale readiness and chargeback prevention.

Benefits

• Make a real impact on our next act by joining AKT at an exciting stage of growth, following our recent USA, Australia and New Zealand launches.
• Flexible working: work from home, at our Oxford Circus office (which comes with gym access), or in co working spaces across the UK. We'll reimburse you if you prefer a co working space over working from home.
• Monthly team days in London to connect with the AKT ensemble.
• Be part of a collective of creatives where the arts underpin everything we do.
• A funny, kind and inclusive work environment - we are banter, but we get sh t done.
• Allowance for products to give you the confidence to step onto the stage and perform.
• 36 days holiday, including bank holidays (pro rata for part time roles).
• Pension contribution matching via salary sacrifice up to 5% of your salary.

Equal Opportunity Employer

AKT London is for everyone. We believe that an inclusive work environment and a diverse, empowered team are key to achieving our mission. Our products are gender free and built for every BODY to give them the confidence to step onto the stage - whatever that may be - and PERFORM. Our work environment is no different. AKT London is an equal opportunity employer. We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices and ideologies within ourselves and our networks. We have zero tolerance for intolerance. With our founders belonging to a minority community, we commit to difference and diversity from the beginning, and we know what a rich and creative work environment can cultivate.