Senior Manager, Operations Strategy
Posted 7 hours 48 minutes ago by Airwallex-
As part of our Operations Strategy team, you'll be tackling complex problems across many different domains, with the overarching aim to improve customer experience in EMEA. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of owning work streams that will drive the evolution of our business.
This role is based in London.
Responsibilities- Identify and drive strategic projects to improve our customer experience
- Lead important initiatives to uplift the day-to-day work of our operational functions
- Take a data driven approach to problem solving
- Work across functions to ensure stakeholder alignment and deliver desired outcomes
- Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
- Handle special projects and ad-hoc incoming requests, including deep dives on issues identified by leadership or functional teams
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications- 7+ years of experience, preferably with a fast growing tech startup or top tier strategy/management consulting or equivalent
- Strong analytical skills, with proficiency in SQL/R/Python; any BI tools will be an advantage.
- Strong analytical and problem solving skills essential
- Exceptional stakeholder management and influencing skills
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.