Senior Manager - Insurance Operations

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager- Insurance Operations

We're seeking a Senior Manager - Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. This role is critical in fostering a culture of excellence, ensuring operational efficiency, and driving the performance of multiple teams. The ideal candidate will possess a strong background in the insurance sector or related industries, with a proven ability to manage diverse teams and implement best practices that align with our organizational goals.

We will count on you to:

Operational Excellence

• Oversee and mentor a team of Team Managers, ensuring they effectively lead their respective teams of 15 colleagues each.

• Foster a collaborative and inclusive culture that promotes professional growth and aligns with the organization's values and services integral to the insurance broking lifecycle.

• Conduct regular performance reviews and provide constructive feedback to Team Managers to enhance team performance and individual development.

• Play a key role in building and transitioning functional capabilities to the service center, ensuring that all colleagues understand the organization's culture and services.

• Identify and address knowledge gaps within teams, conducting regular training refreshers and evaluations to ensure retention of critical learnings.

• Develop and implement strategies to maintain business SLAs and quality standards across all teams.

• Collaborate with senior leaders to develop core content and execution strategies aimed at achieving process efficiencies and strategic outcomes.

• Identify best practices within the industry and tailor them to meet the specific needs of our organization, driving continuous improvement initiatives.

• Analyze existing processes to identify problem areas and develop preventive measures to enhance operational effectiveness.

• Determine the most effective methods and channels to address various training needs across teams, ensuring alignment with organizational objectives.

• Ensure adherence to performance metrics and compliance with training requirements, including monthly evaluations and assessments.

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues, and the business interests of the company.

• Maintain a clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework.

• Monitor and evaluate risks appropriately, recognizing how actions impact compliance and operational integrity.

• Highlight process challenges and operational issues in a timely manner, facilitating effective communication between teams and senior leadership.

• Provide regular updates on team performance, process improvements, and compliance status to senior management.

People Management/ Development

• Lead the recruitment and selection process for team members, ensuring alignment with organizational values and culture. Serve as a mentor to new hires, facilitating their integration into the team.

• Develop and implement training programs for Team Leaders and Operations Managers, focusing on leadership skills, operational excellence, and team dynamics. Provide ongoing coaching to enhance their capabilities and performance

• Conduct regular performance evaluations and provide constructive feedback to team leaders, fostering a culture of continuous improvement and accountability. Identify high-potential employees and create development plans to prepare them for future leadership roles

What you need to have:

• Graduate with 8- 10 years of experience in team leadership, preferably within the insurance industry or a related field.

• Languages: English is essential

• Excellent communication skills both verbal and written

• Excellent computer skills and proficient in excel, word, outlook, and access

• Proven experience managing multiple teams and driving performance in a fast-paced environment.

• Strong analytical and problem-solving skills, with a focus on process improvement and operational efficiency.

• Excellent communication and interpersonal skills, with the ability to engage and motivate diverse teams.

• A solid understanding of compliance, regulatory requirements, and risk management principles.

• Ability to work collaboratively with senior leaders and stakeholders to achieve strategic objectives.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver

• Certification in Insurance domain

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.