Senior Lettings Manager - Property Management Company

Senior Lettings Manager - Property Management Company

Job reference: J-6759

Employment type: Permanent

Job nature: Full time

Location: Stamford Hill

Sector: Property

Applications accepted: on a rolling basis

Job Overview

A fast paced, office-based role to ensure the smooth running of the management of a designated portfolio (up to 125 properties) from A-Z with some ad hoc duties as required.

Key Responsibilities

• Maintenance issues and liaising with contractors.
• Invoices: checking and approving.
• Bills and utilities.
• Tenant complaints and courtesy call to tenants when required, e.g. after Sec 13 has been served.
• Tenant move and check out (including deposit deductions, etc.).
• Quotes and supervision of larger works.
• Credit control (chasing rent arrears, liaising with solicitors if necessary).
• Assisting with taking on new portfolios.
• Checking-in on Saturday evening and evenings after festivals.
• Being available for the rare out-of-hour emergency.
• Being thick skinned to handle the occasional upset/angry tenants.
• Ensuring all urgent things are dealt with before leaving office (occasionally, this means staying overtime).
• Role is nearly completely computer based and needs the team to work from the office (contractors coming to collect keys, liaising with other team members, etc.).

Person Specification

• IT Literacy: Ability to quickly learn bespoke Property Management Software (PropTech).
• High-Level Organisation: Managing a portfolio means juggling dozens of moving parts at once; being dependable here means never letting anything slip.
• Attention to Detail: A spelling mistake can invalidate a contract.
• Excellent time Management and Hardworking: Balancing scheduled viewings with the flexibility to take care of emergency maintenance calls that pop up without warning.
• Problem Solving and Initiative: Being resourceful when a boiler breaks on a Bank Holiday or a contractor fails to show up.
• Customer Service Excellence: Treating tenants as customers while protecting the landlord's investment.
• Conflict Resolution: The ability to remain calm and professional while mediating disputes between tenants and landlords (e.g., over repairs or deposit deductions).
• Negotiation Skills: Finding a middle ground on rent increases or repair costs that keeps both parties satisfied.
• Basic Building Knowledge: A general understanding of how a house works (e.g., recognizing the difference between rising damp and condensation) to better instruct contractors.
• Administrative Experience: A proven track record of maintaining accurate digital and paper records, which proves your reliability to an employer.