Senior Learning Services Functional Analyst

Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Learning Services Participate in workshops with client and third-party SMEs to support service integration Provide input to training and testing teams to ensure alignment with service procedures Support alignment of service design with Capita and ERP solution capabilities Present updates in the End-User Forum and gather feedback for iterative design Attend daily stand-ups and cross-functional meetings to support progress and issue resolution Respond to client and third-party queries regarding service design alignment Support quality assurance of service design and compliance with standards Contribute to service transition planning and dress rehearsals Assist in resolving service-related issues during early operational rollout What we're looking for Essential Skills & Experience Experience in Service Design and Operating Model development for Learning Services Background in shared service environments and multi-party implementation programmes Understanding of phased service transitions and interim operating states Proactive problem-solving and issue resolution skills Experience supporting service transition and testing activities Ability to align service design with out-of-the-box technical capabilities Desirable Skills & Experience Experience with Government Digital Service (GDS) methodology Experience with Oracle Fusion ERP implementations Familiarity with WCAG 2.2 Accessibility standards and testing tools Background in user experience-based service design Awareness of political and regulatory complexity in public service delivery Understanding of digital accessibility, inclusion and ethics About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences Salary of up to £57,500 plus benefits 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. Customer first, always Fearless innovation Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss.For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.Assist in developing detailed service designs with a focus on user experience Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.