Senior Lead Analyst

Flexible Working: This is a hybrid working role, therefore your time will primarily be split between working from home (in the UK) and London Head Office / Bracknell Head Office. However, there will also be an expectation to visit other locations as the need arises. Our Engineering team currently works from the office roughly twice a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs. Expected Salary: £59,500 - £92,000 (depending upon experience) Our John Lewis Commercial team brings together commercial and logical supply chain capabilities. These include; buying, developing and sourcing products, planning and optimising pricing and promotions, and planning, ordering and moving stock, as well as the management of product information and supplier collaboration. Our Waitrose Commercial area is responsible for key commercial processes and capabilities including (but not limited to) buying, product development, range and space planning and our broader value and commercial strategies. The John Lewis Customer Care transformation team manages customer contact for both the John Lewis and Waitrose brands across multiple channels including phone, chat, email and messaging. The Partnership is making significant investment in improving our contact centre technology and operations to transform the customer experience and deliver greater customer satisfaction. As a Senior Lead Analyst within the Engineering profession, you will be a key leader enabling the delivery of highly complex projects across multiple work streams using comprehensively elicited and clearly defined requirements, as well as utilising methodologies such as Agile, Waterfall, or hybrid approaches. This role involves engaging throughout the entire project lifecycle, from initial discovery and shaping to the build and implementation phases, working closely with Product Leads, Product Managers, Project Managers, Delivery Leads, Architects, and other Senior Engineers to ensure technical solutions align with business and operational objectives. As a Senior Lead Analyst you will be embedded within an area spanning multiple teams as well as an individual contributor within a specific workstream / team. As well as eliciting and managing business, technical and operational requirements across a complex domain, you will be accountable for challenging scope and priorities to ensure optimal business value, understanding end-to-end business processes, identifying cross-domain dependencies, and working with delivery teams on planning, prioritisation, and estimation. As a Senior Lead Analyst you will collaborate and share within the Analysis community as well as support other Analysts. You will work with a diverse range of technical and non-technical stakeholders which will require excellent communication skills. Advocating for improved analysis approaches will also require strong stakeholder management capability. There are opportunities to become a people manager for your fellow Analysts and Engineers if that is something that appeals to you. Learning new skills is extremely important to us. Analysts are expected to continuously improve their skills and keep abreast of the latest technologies and techniques. In return for this commitment you will be given the resources and support you need to help you with your learning journey. Experience of delivering and supporting solutions in an IT Delivery and Operations Environment. Experience of the delivery of complex technology projects, involving cross-functional expertise. Proactive and autonomous, possessing the leadership skills necessary to independently drive analysis from concept through completion. Ability to manage competing priorities. Strong attention to detail with an analytical mind and outstanding problem-solving skills. A clear passion for innovation and change with demonstrable evidence of delivery of innovative change/disruptive thinking. Proven track record of extensive stakeholder management by establishing and maintaining excellent working relationships with senior business and technical stakeholders. Experience of using a range of requirement elicitation techniques and identifying the most effective techniques for different programmes / projects / product teams. Experience of using a range of models to visualise complex problems within a given sphere (domain, technical, business) to build common understanding amongst different stakeholder groups. Excellent communication and presentation skills and is confident in presenting and running workshops to large and diverse audiences. Significant experience of Retail IT Delivery and Operations in a Lean & Agile Environment Domain Driven Design techniques such as Event Storming and Domain Modelling BDD techniques such as Feature Injection and Story Mapping Value Chain Analysis and Value Stream Mapping Certifications (e.g. IIBA, BCS Diploma in Analysis) Maintain current awareness of trends and shifts in technology and retail, applying this knowledge to relevant business and technology contexts. Possess a growth mindset, viewing challenges as opportunities for continuous learning and professional development.