Senior ITSM Process Consultant ITIL/ISO 20000 Expert

Posted 6 days 16 hours ago by Blackapple Solutions LLC

Permanent

Full Time

Other

London, United Kingdom

Job Description

Blackapple Solutions Ltd in London seeks an ITSM Process Consultant with 10+ years of experience to lead ITSM implementations aligned with ITIL 2011 and ISO 20000.

You will guide delivery teams, define KPIs, conduct maturity assessments, and participate in internal audits, leveraging tools like ServiceNow and Remedy.

This permanent role offers on-site London work and opportunities to shape service management across clients including NIIT.