Senior IT Technical Support Analyst

AliveDx, we empower diagnostic insights, transform care, and inSenior IT Technical Support AliveDx, we empower diagnostic insights, transform care, and for life. With over 30-years in in-vitro diagnostics, we put the health of first by solutions designed for faster diagnostic results. Alba our blood bank reagents portfolio and MosaiQ one of the first multiplexing and multimodality testing designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and Quotient. Today, as AliveDx, we for life.AliveDx is recruiting for a Senior IT Technical Support Analyst to join the IT team X Eysins, Switzerland. The role is a full-time X IT Technical Support AnalystYOUR MISSIONAs a Senior IT Technical Support Analyst, you will offer technical support to assure the highest level of customer A primary focus is to technology and to diagnose, document, and resolve/avoid customer issues. It is expected to be an expert member of the technical problem-solving team, X after to address complex, critical customer part of this team, X responsibilities will include:Act as a primary point of contact for all internal IT user queries/issues.Providing 1st and 2nd line technical support for MS X products, PCs, laptops, mobile devices, printers, Audio Video Conferencing system X .Administer and monitor incoming requests to the Global Service Desk, identifying emerging issues and them X with established with relevant stakeholders to ensure all and IT equipment inventory are consistently reviewed and maintained to reflect current system X Offboarding processes.Improve System AD processes and repetitive tasks wherever feasible.Actively in the technical of Microsoft Service Centre Global level.Document internal procedures and assist IT management to prepare documents for Service Desk COMPETENCIESMinimum 8 years on a similar role preferably in a manufacturing environmentExcellent working experience of AD GPO s, Domain trust and management.Experience in Software & Hardware and support.Extensive hands-on technical experience with Microsoft Windows products (Windows 11) and MS X troubleshootingProactive with a continuous improvement spiritProcess with meticulous to detailAbility to work under pressure, meet deadlines and respond flexiblyTeam-oriented with a WE OFFERA highly dynamic and growing environment,An opportunity to live your passion for an intrapreneurial mindset, where and customer centricity heart of everything we do,A flexible working environment where applicable and a range of core and flexible benefits, ranging from X support, additional annual leave, cycle to work scheme, technology and access to marketplace discounts.Interested? We invite you to send your including your resume X other relevant documents. We look forward to exploring your potential contributions to AliveDx.AliveDx is an equal opportunity employer and welcomes from X individuals regardless of sex, disability, religion/belief, sexual or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs. jide61b034aen jit0207aen jpiy26aen