Senior IT Systems Engineer

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World's First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

About This Position
The Lieutenant is the senior workstream leader for Fenix24 ransomware restoration events. Lieutenants oversee technical workstreams of a client engagement from a restoration perspective for a client affected by a ransomware event. This role requires technical acumen, problem solving, communication, and analytical skills in a fast-paced environment to ensure successful recovery of client computing environments. Lieutenants manage work teams assigned to various restoration functions. They provide guidance, oversight and report to the Cell Major for assigned client engagements. They work directly with internal cross-functional teams, engineering staff, digital forensics partners, external breach counsels, and external stakeholders to solve time-sensitive networking and computing infrastructure to restore the client's environment. Lieutenants provide support to clients worldwide.

Key Responsibilities

1. Workstream Leader
   • Assist the Cell Major in management of client engagements by providing programmatic oversight of engagement workstreams during client engagements, ensuring adherence to established restoration processes targets.
   • Monitor and allocate engineering resources, skillsets, and time effectively for engagement success.
   • Communicate and coordinate internal and external staffing needs to maintain budget efficiency.
2. Client-Facing Responsibilities
   • Act as backup point of contact for client team working to tackle unique challenges specific to client's computing environment.
   • Attend, when required, client-facing collaboration rooms, monitoring communications via platforms like Teams, Slack, and Signal.
   • Use discretion in sensitive client communications, particularly in cases involving data breaches or high-impact incidents.
   • Direct and monitor technical restoration progress for duration of engagements.
3. Reporting and Documentation
   • Provide daily updates on status of client engagement to internal and external stakeholders and client team.
   • Document new troubleshooting processes and procedures for internal use.
   • Assist in the development of client-specific processes and procedures of technical nature, when required.
   • Analyze metrics and standardized reports for utilization, staff productivity, and engagement tracking.
4. Regional and International Support
   • Provide technical support for client engagements in the U.S., EMEA, and APAC regions, operating across various time zones as required.

Qualifications, Requirements & Preferred Skills

Competent level skill in the following skill topics:

• Routing/Switching - Recall port configs, assign relevant port parameters.
  • Implement static routing and troubleshoot existing route tables.
  • Find devices based on ARP/MAC tables.
• Advanced level skills in the following skill topics:
• VMware - Perform most tasks but need assistance with advanced troubleshooting.
  • Build hosts and vCenter servers from scratch.
  • Perform most tasks related to virtual guests.
• Firewall - Export logs for forensics from most firewall vendors.
  • Configure and restrict traffic across S2S tunnels and VPNs.
  • Configure VPN including AD Authentication and MFA integration.
• Backups - Rebuild and install backup servers, reimport pre-existing configurations, and configure new jobs with guidance.
• Hyper-V - Fully rebuild a Hyper-V environment, including storage, networking, host and virtual machines, and network configurations.
• SAN/NAS - Rebuild LUNs and ISCSI initiators
  • Perform advanced troubleshooting.

Proficient level skills in the following skill topics:

• Active Directory - Troubleshoot all issues that arise with Active Directory features and domain controller roles.
  • Troubleshoot most issues but might require assistance on expert level issues.
  • Fully reconfigure additional roles that are installed such as NPS, and CA.
  • Fully understand Site and services and able to re-create trusts.
  • Fully configure and successfully sync Entra ID and perform basic troubleshooting.

Expert level skills in the following skill topics:

• XDR/EDR - Deploy and manage EDR to all supported platforms, including edge cases like VDI and Linux.
  • Troubleshoot deployment, check-in, and network issues to resolution.
  • Analyze alerts, adjust protection settings, and manage reporting from the cloud console.
  • Forensic collections - Troubleshoot failures with collection executables, and imaging software.

Core Values & Competencies

• Perform additional tasks assigned to support the team and ensure project success.
• This role is ideal for individuals who thrive in dynamic environments, enjoy problem-solving, and have a strong commitment to operational excellence.

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement.
• Competitive compensation & benefits.
• Scheduled & flexible PTO programs.
• Family friendly programs- Care packages.
• Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!