Senior IT Support Specialist

At Maersk Tankers, our purpose is to pioneer shipping solutions for our partners and the planet. We believe in the power of diversity and inclusion to make this happen, including providing equal opportunities for all. We offer a global and flexible workplace where passion and engagement are met with opportunities to pioneer professional and personal development.

Your opportunity to join the adventure

In IT Operations & Applications, you will join a team of10 talented and welcoming colleagues.

You will play a key role in offering high-quality end-user assistance by addressing and fixing intricate hardware, software, network, and infrastructure challenges - both onsite and online. Your special-ized knowledge will ensure the smooth operation of IT systems and infrastructure, high availability, performance, and security of all network and infrastructure components, contributing to business conti-nuity, efficiency, scalability and user satisfaction.

You will be responsible for the installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices across the organization. You'll play a critical role in both onsite and remote monitor-ing of system, infrastructure and network performance, consistently tracking and addressing poten-tial issues to ensure optimal uptime and reliability, while also ensuring compliance with internal IT poli-cies and broader industry standards.

Your responsibilities will extend to administering the Office 365 environment, including handling mailbox configurations, license allocations, and user support. You'll also manage user accounts, permissions, and access rights within Active Directory and other systems, ensuring seamless access and security. In addi-tion to your technical duties, you'll be tasked with documenting procedures, troubleshooting steps, and best practices, as well as maintaining up-to-date network configuration records and operational docu-mentation to support scalability and continuity.

You will be collaborating with vendors and external support providers on activities such as hardware pro-curement, implementing and maintaining network and infrastructure solutions and security protocols, planning upgrades and migrations and managing IT projects.

Are you part of the solution?

At Maersk Tankers, you can come as you are and be among people who will expand your horizon. As our new Senior IT Support Specialist, we do, however, expect that you can contribute with the following:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of experience in IT support or systems administration with 4+ years of experience in network and infrastructure management and monitoring with extensive knowledge of TCP/IP, routing, switching, and firewall technologies
• Advanced understanding of Windows environments, Microsoft 365, Intune, Azure services, Active directory, Virtual Machines and networking protocols. Familiarity with cybersecurity best practices
• Experience with ticketing systems, remote support tools, and IT asset management
• Quality problem-solving, communication, and customer service skills. Knack for automating repetitive tasks for better quality control
• Ability to work independently and manage multiple priorities and projects while coordinating with cross-functional teams
• Certifications such as CompTIA Network+ / Security+, Microsoft Certified: Modern Desktop Ad-ministrator, CCNA / CCNP, Microsoft Certified: Azure Administrator, or similar would be preferred

Maersk Tankers is a service company that provides commercial management solutions for shipowners in the tanker industry, operating one of the largest tanker fleets in the world. Our purpose is to pioneer shipping solutions for our partners and the planet. Founded in 1928, we have a century of expertise in management of tankers, which we use to develop and deploy solutions that help shipowners boost the economic and environmental performance of their vessels. Maersk Tankers employs approximately 300 employees in Denmark, Singapore, United Kingdom, India and the U.S. and is headquartered in Copenhagen, Denmark.

Maersk Tankers has been made aware that unauthorised individuals have masqueraded as Maersk Tankers, promising job opportunities in our name and requesting payments to cover processing fees, visas, work permits or other formalities. The job offers are typically supported by forged documents. Maersk Tankers does not make unsolicited offers of employment, and will never require potential candidates to make any form of advance payment as part of the hiring process. You will only be contacted by Maersk Tankers if you have applied for an open position or submitted your CV to us.