Senior IT Infrastructure Engineer

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Reference: MAY

Expiry date: 17:30, Fri, 30th May 2025

Location: Newry

Salary: Competitive

Benefits: Pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount, Values Award, Holidays

Glen Dimplex is an Irish owned multinational company with a turnover in excess of €1.5 billion. Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

We are seeking to appoint a talented, committed and focused Senior Infrastructure Engineer to be based in our Newry facility but works as part of a wider IT team that provides support and services to various locations throughout Europe. The ideal candidate will be someone looking for an opportunity to join a team that's in its early stages of establishment. This is your chance to be part of something from the start and working together grow the IT team into a team we are proud of. You should be comfortable working on site in Newry as the sole IT representative, have a strong technical skillset, but comfortable working and interacting with all levels of the organisation in a fast-paced work environment. The role is hybrid working with occasional site visits outside of Newry as and when required.

Key Accountabilities

• Support all Group IT Infrastructure, security and associated applications
• Support of all GDHV network and communications systems
• Factory/site design and implementation
• Work closely with our Group Security team to provide technical assistance for Security remediation, implementations and Operations
• Act as the Technology point of contact for our R&D team based in Ireland and support the development and implementation of the engineer platform (Windchill)
• Windows Server management both on Premise and in Azure
• Manage the lifecycle of the infrastructure eco system
• Maintain backups across large multi-site IT Infrastructures and Cloud.
• Maintain Operations across a combination of On-premise, Hybrid, Cloud, and Multi-cloud infrastructures
• Manage and improve Active Directory and Azure AD
• To provide third level support to high calibre customers and personnel
• Provide resolution of escalated incidents
• Proactive support, maintenance, and monitoring of all GD WAN networks, SDWAN and IT Infrastructure
• Provide On call support on a rota basis

Skills, Knowledge and Experience

• 3+ Years' experience in a similar senior Infrastructure role
• Support of all network and communications systems including Cisco network infrastructure (CCNA / CCNP preferred)
• Cyber security systems delivery and operations including EDR, SIEM, Patching, E-mail security, Web proxy's, Firewalls
• Windows Server and Hyper V
• Experience IAAS, PAAS, SAAS platforms - Microsoft Certifications for Cloud Engineering and Azure an advantage.
• Experience of Microsoft Server OS - Windows 2012,2016,2019 Microsoft certified an advantage
• Ability to pro-actively use security and network monitoring tools
• Excellent communication skills, team player and someone who can take the lead onsite
• Ability to work well under minimal supervision and with a high degree of responsibility
• Ability to prioritise workloads and work to and deliver objectives
• Dedicated to providing customer service and managing relationships at all levels of the organisation
• Proficient problem solver who can deliver appropriate solutions
• An ability to work under pressure and to tight deadlines
• Experience in performing Level 3 support
• A high degree of flexibility towards working hours
• A flair for technology
• Enthusiastic team player who engages and shares workloads with peers and management
• A current driver's license and own transport is required. Willingness to travel to GD sites globally is essential.

Travel

You will be required to travel to from time to time across Ireland, the UK and Lithuania no more than 3 to 4 times a year