Senior Infrastructure Engineer - West Midlands Fire Service

Overview

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people.

Our vision is 'Making the West Midlands safer, stronger and healthier'.

This vision and the strategic goals outlined in 'Our Strategy' are what drives the people, professionalism and pride with which we serve our communities.

Are you a skilled Infrastructure Engineer looking for a key role in a critical public safety organisation? Do you enjoy leading technical projects, mentoring others, and making a real-world impact?

At West Midlands Fire Service, we're looking for an experienced and motivated Senior Infrastructure Engineer to help shape and deliver the IT systems that support our life-saving work. If you thrive in a high-responsibility, technically demanding environment, we want to hear from you.

Job details

• Grade: Professional 1B
• Hours: Full-time, permanent
• Closing date: Friday 29 August 2025 at 12noon

Responsibilities

• Maintain and support the technical delivery of IT infrastructure across the organisation
• Knowledge across several infrastructure technologies, including computers, storage, networking, cloud and more
• Supervise and mentor Infrastructure Engineers, and provide expert advice to colleagues, customers, and suppliers
• Manage and deliver infrastructure projects on-time, within budget, and aligned to strategic goals
• Serve as 3rd line escalation point for complex incidents and technical problems
• Deputise for the Infrastructure Manager and help drive the long-term technical direction
• Ensure infrastructure systems are secure, resilient, and compliant with legislation and standards (NIST, Cyber Essentials)
• Oversee corporate data centres, network infrastructure (LAN/WAN/Cloud), telephony, and virtualisation platforms
• Manage third-party suppliers and maintain operational standards across physical and virtual environments

Experience and skills

• Proven track record in IT infrastructure support and delivery at a senior level
• Strong knowledge of Windows and Unix environments, cloud platforms (IaaS, PaaS, SaaS), and networking technologies
• Deep understanding of firewalls, endpoint protection, backup systems, active directory, and Microsoft 365
• Project management experience with strong documentation, communication, and leadership skills
• ITIL qualification and experience with change, incident, and release management
• Managing suppliers and experience working with third-party vendors in complex environments
• Strong problem-solving skills with the ability to translate challenging issues into actionable solutions

Desirable skills or experience

• Confident and clear communicator with both technical and non-technical audiences
• Mentoring capabilities and the ability to build trusted working relationships
• Strong initiative, dependable, and capable of working without close supervision
• Comfortable working under pressure in a fast-paced or emergency-driven environment
• Committed to continual learning and driving innovation