Senior Hub Operations Manager NEW Croydon Posted today £ Competitive Croydon Head-Office Perman ...

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based near East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities.

We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun.

Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit a day includes

Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based near East Croydon station, is a fantastic environment filled with hundreds of brilliant personalities.

We're a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun.

Our success comes from our people - they make the difference. We're all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:

Owner of the short-, medium-, and long-term strategic plans for Hub stores, ensuring the day-to-day operations in these stores are efficient and achieve business targets. Management of the Hub team, including those field-based, ensuring that the team is set up to deliver the best on-time fulfilment for our online customers.

A typical day in this role includes:

• Overseeing and optimising the operation of our Hub stores.
• Strategic development of our online fulfilment model.
• Forecasting, planning resources, capability, and cost control across a group of Hub stores.
• Working with third-party suppliers to improve delivery promise and final mile delivery (consumables and couriers).
• Applying strong knowledge of store operations, logistics, supply chain management, and team leadership.
• Exhibiting excellent organisational skills, strategic thinking, and the ability to drive continuous improvement.
• Overseeing daily operations, ensuring efficient and effective processes.
• Leading, mentoring, and developing a team of Hub operation managers.
• Implementing process improvements to enhance operational efficiency and reduce costs.
• Monitoring KPIs to meet or exceed targets.
• Ensuring compliance with company policies, safety standards, and ROS requirements.
• Collaborating with internal and external stakeholders for smooth operations.
• Preparing and presenting reports on hub performance, challenges, and opportunities.
• Demonstrating strong leadership, communication, and problem-solving skills.
• Working under pressure, adapting to change, and making quick, sound decisions.
• Planning effectively for peak periods.

This job is a good fit for you if:

• You have great drive and ambition to achieve.
• You are a natural leader with excellent communication skills.
• You are decisive, results-oriented, and maintain a positive attitude towards colleagues.
• You thrive under pressure, are results-driven, and can think strategically.
• You are people-oriented, highly self-motivated, and able to operate within a team culture. You have a sense of fun and can inspire others.

What you'll need:

• Comfort with computers and Office 365 suite.
• A strong understanding of store operations and logistics.
• Excellent verbal and written communication skills.

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (including bank holidays).
• Two staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns with 2 days remote and 3 days in our modern office near East Croydon Station.
• Company pension matching and bonus.
• Access to Wagestream, a money management app for early pay access.
• Part of a group working closely with Savers, The Perfume Shop, and Three UK.
• Part of A.S. Watson Group, the world's largest international health & beauty retailer with over 15,700 stores in 25 markets.
• Unrivalled Learning and Development programmes.
• Enhanced maternity, shared parental, adoption leave, sick pay, and support for pregnancy loss.

Come and be part of something special.

Hours: 37.5 hours per week, 9:00 am - 5:30 pm, with hybrid working options.

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