Senior High-Touch Concierge Specialist, Remote-First

Coinbase is seeking a Concierge Specialist IV to serve as a senior expert for our highest-value customers. You will own end-to-end relationships across products, guiding onboarding, adoption, and issue resolution.

You will collaborate with Product, Engineering, Compliance, and Operations to drive fixes, while mentoring junior agents and helping leadership identify trends to improve satisfaction and retention.