Senior Global AR Operations Analyst

About the Team

Located in Dublin, the Workday Accounts Receivable, Collections Team is a diverse group of customer service focused people with an invaluable mix of experience and backgrounds.

About the Role

Workday is expanding its Global AR Operations team in Dublin and is seeking a highly skilled Accounts Receivable Analyst, Collections. The position is responsible for managing a portfolio of customer credit accounts, providing customer service, troubleshooting and resolving past due balances, and coordinating with other Workday functional teams to address issues.

Responsibilities

• Maintain a portfolio of customer accounts, including weekly/monthly invoice inquiries to troubleshoot and resolve past due balances.
• Respond to customer inquiries and distribute customer statements.
• Resolve purchase order issues and perform customer account reconciliations as needed.
• Analyze past due accounts and recommend the best course of action to resolve balances.
• Assist in reconciling transactions and balances to maintain accurate accounts.
• Assist in the monthly calculation of the bad debt reserve.
• Maintain accounts receivable customer files and records.
• Investigate and resolve customer queries.
• Advocate for best outcomes with consideration to customer impact.
• Follow up with customers to ensure needs are met or develop ideas to meet those needs.
• Collaborate across teams and communicate effectively to senior management, including presentations.
• Participate in special projects as assigned.

Qualifications

• 5+ years of experience in Accounts Receivable or relevant customer facing experience.
• Accounting or other business degree preferred.
• A genuine passion for customer service.
• Excellent follow through abilities and interest in seeing things reach a resolution.
• Strong analytical and problem solving skills.
• Organized, detail oriented and accurate.
• Professional demeanor.
• Demonstrated ability to interface with all levels of management.
• Solution oriented.
• Excellent verbal, written and interpersonal communication skills.

Our Approach to Flexible Work

Workday combines the best of both worlds: in person time and remote work. Teams are expected to spend at least 50% of their time each quarter in the office or in the field. Flexibility is promoted to support personal and professional needs while maintaining teamwork and communication.

Equal Opportunity and Accommodation Statement

Workday is proud to be an equal opportunity workplace. Individuals seeking employment are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by law. Workday will consider qualified applicants with arrest and conviction records. Workday commits to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during the application process. If you need assistance with an accommodation, contact .