Senior GenAI Machine Learning Engineer

About us

bolttech is a fast-growing global insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech's 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will

Drive the development of GenAI activities globally, and bring expertise to leverage Large Language Models (LLMs) across languages and modalities for bolttech AI-driven products. You will work on LLMs, prompt engineering, system integration, agents orchestration and more using frameworks such as Langchain, AWS Bedrock, or similar. This role offers an opportunity to innovate in an insurtech environment, delivering next generation Gen AI solutions that modernize how the business operates, working closely with the Head of AI, data scientists, engineers, and product manager.

You will be responsible for

• Building and integrating generative AI applications for customer interactions by using LLMs and orchestration frameworks.
• Driving the design, development and scaling of internal AI agents and customer-facing agentic solutions such as GenAI-powered Contact Centers
• Designing and deploying custom solutions on AWS Bedrock by using foundation models from leading providers.
• Fine-tuning and evaluating large language models by using proprietary and external datasets.
• Building scalable APIs and backend services to support real-time AI inference.
• Ensuring reliability, privacy, and accuracy of Gen AI responses by applying testing and monitoring tools.
• Contributing to governance efforts by ensuring generative AI solutions follow responsible AI principles, including transparency, data privacy, and compliance with industry standards.
• Working with the data science team to apply generative AI to other business areas, including document processing, claims decisioning, and reporting.
• Supporting bolttech global GenAI roadmap bringing expert insights on the technology to adopt
• Documenting solutions and collaborating with engineering, product, and customer teams to align requirements and output.
• Tracking industry trends and recommending tools or approaches to improve system performance and capability.

For you to be successful

we expect you to be able to demonstrate the following key competencies:

Impactful

• Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates.
• Identifies, resolves problems, and removes obstacles that could hinder project's success & progress.
• Takes accountability and self-motivated to deliver results even in situations which are not straight-forward.

Curious

• Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in the team.
• Keeps up to date on relevant frameworks, applications, software, and/or tools.

Collaborative

• Partners with a range of people to create trust and co-create and deliver mutually beneficial outcomes
• Resolves disputes using a range of tactics to prioritize positive outcomes.
• Collaborates in a thoughtful manner and values others' unique contributions.

Communication

• Communicates clearly and actively listens to others.
• Communication is specific and fact based using a style appropriate for the audience.
• Receptive to feedback and appropriately expresses own opinions.

Adaptable

• Demonstrates flexibility in adapting to changing situations, tools and priorities.
• Quickly learns and applies new tools, technologies and processes as needed.

Literacy - Digital, Technology and Data

• Proficient in navigating and using digital, data and technology tools and software applications relevant to role including performing basic troubleshooting strategies.
• Uses appropriate data, technology, and digital solutions to communicate, solve problems, and access, manage, integrate, evaluate, and create information.
• Able to understand, interpret, analyse, and communicate data and applies these skills to derive insights and performance.

You will require the following qualifications and skills

• 6+ years of experience in AI and machine learning, out of which 3+ years of experience in machine learning engineering, NLP, Generative AI, and LLM technologies.
• Experience with LLM Agentic workflows and frameworks (Langchain, LangGraph, LlamaIndex, etc.).
• Knowledge and experience with transformer architectures, prompt engineering, retrieval-augmented generation (RAG), guardrails, and LLM evaluation methodologies.
• Hands-on experience of MLOps and LLMOps is desired.
• Knowledge of design, implementation and management of distributed training pipelines for LLMs to ensure scalability and efficiency are nice to have.
• Advanced knowledge of Python and some experience in ML frameworks (PyTorch, scikit-learn, etc.) for training, fine-tuning, and deploying generative models is desired.
• Experience with Cloud technology, preferably AWS.
• Experience with Voice Conversational AI will be a big plus.
• Ability to contribute both independently and as part of a team.
• Excellent analytical and problem-solving skills.
• Excellent listening, communication, interpersonal and presentation skills to articulate complex technical ideas to cross-disciplinary internal and external stakeholders.

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone's different, we're also flexible in the ways we work, so each person can bring their best efforts every day.