Senior Facilities Co-Ordinator

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Role Purpose

To co-ordinate the delivery of effective, compliant and operationally efficient facilities services across the business, ensuring premises, workplace environments and support services are safe, secure, fit for purpose and aligned with company standards and brand expectations. The role supports the day-to-day operation of facilities services, including workplace experience, contractor and supplier management, health & safety activities and general premises maintenance, helping to create a positive, professional and productive environment for colleagues, visitors and external partners.

Working in line with company Health & Safety guidelines, the role helps maintain safe, tidy and well functioning premises that enable colleagues to focus on delivering excellent service to external customers. The position also builds and maintains effective relationships with key suppliers and contractors and provides support and cover within the Facilities team during periods of colleague absence.

The role will include but is not limited to:

• Coordinate day-to-day Facilities operations across workplace services, building maintenance, contractor activities and workplace support requirements.
• Manage contractor relationships professionally and courteously, ensuring service delivery standards are maintained.
• Coordinate planned preventative maintenance schedules, reactive maintenance tasks, Facilities records, certifications and compliance documentation.
• Source and procure goods and services for the Facilities department and wider business, including the creation of blanket and ad hoc purchase orders, receipting and invoice verification within Syteline.
• Manage Facilities systems and administrative processes, including Net2 access control, ID badges, CCTV systems, Jira ticketing and Facilities documentation.
• Support workplace experience through effective management of site presentation, housekeeping standards, kitchen management, janitorial stock replenishment, workplace resources and visitor support.
• Coordinate starter and leaver Facilities processes, including workplace setup, equipment provision, access management and related operational support.
• Maintain and administer Facilities and Health & Safety documentation, policies and SharePoint pages.
• Provide departmental cover during periods of colleague absence and support additional projects and operational initiatives as directed by the Facilities & Health & Safety Manager or Managing Director.
• Understand, promote, and adhere to all company Health & Safety procedures and guidelines.
• Complete and maintain risk assessments and associated Health & Safety administration.
• Coordinate contractor compliance requirements, including requesting, reviewing, and approving RAMS and permit-to-work documentation prior to commencement of work.
• Collate, monitor, and report UK near misses and support Health & Safety compliance activities across the business.
• Deliver Health & Safety inductions and DSE presentations for new starters and coordinate annual DSE assessments.
• Support the preparation and collation of certification and documentation required for annual Health & Safety audits.
• Carry out First Aider and Fire Warden responsibilities in line with company requirements.

Candidate Profile

• Experience in a Facilities role, with knowledge of operational Facilities activities.
• Knowledge of hard and soft Facilities Management services.
• Health & Safety experience, with knowledge of relevant legislation and compliance requirements.
• Experience managing contractors, procurement processes, and supplier relationships.
• Experience working in a customer-facing environment with a focus on service delivery.
• Strong communication skills with the ability to engage with stakeholders at all levels.
• Ability to work independently and as part of a team, with a flexible and proactive approach.
• Strong organisational skills with the ability to manage multiple tasks, prioritise workload and maintain accuracy.
• IT proficient, particularly Microsoft Office, with experience of systems such as Syteline, Jira and Net2.
• Ability and willingness to travel within Europe when required.
• Full clean driving licence and access to a vehicle (desirable).

Hours and Days

• Monday to Friday; 08:00 - 16:15

Hybrid Working

• This role follows a hybrid model, with 4 days per week based in the office. Flexibility will be required to support business needs, including additional office attendance where necessary.
• Some travel across Europe will be required.

Benefits

• Nourish your wellbeing: Every month you'll receive three free Lifeplus products, plus 50% off anything else you'd like to try.
• Performance based bonus: Bonuses are awarded based on business success and individual performance.
• Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary.
• Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.
• Peace of mind from day one: You're automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you're ever off work long term due to illness, you'll receive 50% of your basic salary after six months.
• Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.
• Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
• Everyday healthcare support: Our Health Cash Plan helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.
• Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
• Support when you need it: Our Employee Assistance Programme gives you access to confidential, professional support for mental wellbeing.
• Invest in your future: Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.
• A culture that connects: From team socials organised by your manager to our annual company wide event (where life partners are welcome), we make time to celebrate together.
• Eyecare support: We'll contribute £25 towards eye tests and up to £100 towards glasses if they're needed for VDU use. Plus eye care vouchers are available to keep your vision in check.
• Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.
• Recruitment Referral Scheme: Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation.

Equal Opportunity Statement

We're committed to building an inclusive workplace. The following questions are optional and will not be used as part of the hiring decision. They are collected anonymously for monitoring and reporting purposes only.