Senior Enterprise Account Manager

About Us

Homesearch is the UK's leading PropTech partner for estate agents, working closely with some of the country's most recognised property brands to help them grow and compete more effectively.

We collaborate with our clients to build solutions that drive real commercial outcomes - from winning more instructions to gaining deeper market insight at scale. With products like HAILO and ReContact gaining strong momentum, Homesearch is trusted by thousands of agents nationwide to support smarter prospecting, stronger relationships, and better decision making.

About the Role

The Senior Enterprise Account Manager exists to ensure Homesearch's most important clients remain engaged, successful, and retained over the long term. This role owns senior client relationships, represents enterprise needs internally, and ensures consistent value delivery across complex client organisations.

Key Responsibilities

• Own and manage relationships with Homesearch's largest and most strategic enterprise clients
• Act as the primary point of contact for senior client stakeholders, ensuring trust, engagement, and long term partnership
• Protect existing revenue by proactively managing engagement, satisfaction, and retention risk
• Represent enterprise client needs internally, feeding structured insight into product and delivery prioritisation
• Coordinate internal teams to ensure high quality, timely delivery of client requirements
• Partner with the Sales team to support renewals and longer term account growth
• Maintain a strategic overview of each account, anticipating risks and opportunities

Main Activities

• Lead regular client check ins, reviews, and strategic conversations focused on outcomes and value
• Proactively monitor client engagement, usage, and sentiment to identify and address risk early
• Act as a translation layer between clients and internal teams, ensuring requests are clearly scoped and prioritised
• Collaborate with Product, Data, and Commercial teams to represent enterprise client perspectives
• Oversee delivery of client specific changes and requests, ensuring accuracy and quality
• Maintain clear account plans and CRM records for all assigned enterprise clients
• Line manage and prioritise work across supporting enterprise delivery resources

About You

• Significant experience in enterprise account management, client success, or strategic customer facing roles
• Proven ability to build and maintain trusted relationships with senior stakeholders
• Strong retention mindset with experience managing complex, long term client relationships
• Commercial awareness and confidence operating within revenue critical accounts
• Experience working cross functionally with product, data, or technical teams
• Highly organised, proactive, and comfortable managing multiple priorities
• Excellent communication skills, with the ability to influence both clients and internal teams

Compensation, Perks & Benefits

• A unique opportunity to collaborate closely with senior leadership and be a key player in shaping the future of PropTech.
• A dynamic, collaborative work environment where your contributions directly impact our success.
• Competitive salary and benefits package.
• Flexible hybrid working arrangements.

We live our Core Values every day:

1. Remove Friction - Make everything seamless
2. Stay Curious - Ask, learn, improve
3. Own It - Take the lead, own the result
4. Raise the Bar - Think big, deliver value
5. Grow Together - Win as one
6. Progress beats perfection - Move with purpose