Senior Employee Relations Consultant

At Nationwide, having a clear focus on our performance and people is critical to successfully delivering our strategic drivers and creating the best service for our customers. Our HR Case Management team has always played a pivotal role in providing both specialist employee relations advice to managers and end-to-end support regarding performance management, misconduct, sickness absence, whistleblowing and resolving all workplace disputes.

We're looking for a Senior Employee Relations Consultant to work as part of a specialist HR team supporting business leaders with the most complex people management employee relations that we see at Nationwide. A key part of this role will be building trusted relationships across a number of business functions.

This is a 10 month Fixed Term Contract.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be quarterly in Swindon, London or Glasgow. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you'll get

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub - access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

If your application is successful, your internal job title will be "Senior Case Consultant".

Banking - but fairer, more rewarding, and for the good of society

What you'll be doing

You'll be part of a well valued and supportive team, acting as a trusted advisor to business leaders at all levels, building strong relationships and managing a complex Employee Relations caseload. You'll operate at pace, with pragmatism, accuracy and a commercial lens to deliver quality, consistent and risk based end to end people management advice and solutions. You'll also be providing hands on support for complex investigations, whistleblowing cases, formal hearings, meetings and appeals.

In addition, you will ensure we get leaders the right support for their needs, working across the team to embed an evolved operating model, minimising handoffs and encouraging end to end ownership. You'll provide expert coaching, tailored training and ER surgeries to line managers, facilitating the practical implementation of Nationwide's people policies and procedures.

About you

For this role, you will have/be:

• Demonstrable experience in complex Employee Relations case management in a regulated, financial services or unionised environment
• A strong relationship builder with the ability and passion to influence, partner and coach managers on challenging people management issues
• A sound knowledge of employment law and applying this with a commercial lens in a workplace setting
• Excellent communication skills both written and verbal, with experience in report writing
• Excellent attention to detail with the ability to balance workloads from different sources, and prioritise cases appropriately, managing stakeholder expectations
• Experience of identifying trends, process improvements and then proposing suitable solutions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 2231
• Apply Before 03/12/2026, 11:55 PM
• Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Belfast City Hall, Belfast, Antrim, BT1 5AG, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 21 High Street, Birmingham, West Midlands, B4 7SL, GB 47/49 Queen Street, Cardiff, CF10 2AS, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB 28 King Street, Maidstone, ME14 1DA, GB 2 Spring Gardens, Manchester, M2 1EE, GB 32 St Stephens Street, Norwich, Norfolk, NR1 3SH, GB 7/11 Montague Street, Worthing, BN11 3AX, GB